Algoma on NESPARC Operational Status

[Resolved] Algoma Susbstation Latency

Mon, 13 Oct 2025 19:08:22 +0000

Monday Oct 13 2025 10:08pm : RESOLVED

We identified a degraded optic in the Algoma Substation and were able to replace it with a spare. Traffic and latency values have returned to normal.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

Monday Oct 13 2025 7:08pm : Investigating

Technicians are troubleshooting some issues with reported latency for suubscribers in the Algoma Substation. Reports are mainly from the Waldo Road / Aaron Rd area. Engineers are looking at a possible issue with optics, and will re-seat the optic. This will interrupt services briefly.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

[Resolved] Waldo Road Issue

Wed, 20 Nov 2024 14:03:00 +0000

Fiber Issue RESOLVED 2:54pm

Repairs are complete and services are restored.

Fiber Issue Investigating 2:38pm

Crews have located the damaged section of fiber and are working towards a repair. No ETR is available at this time.

Fiber Issue Investigating 2:18pm

Techs are onsite and investigating the issue. No ETR is available at this time.

Fiber Issue Investigating 1:43pm

We are currently investigating an issue affecting subscribers on portions of Waldo Rd. serviced by the Algoma Substation. No ETR is available at this time.

[Resolved] Core Network Maintenance

Thu, 28 Mar 2024 02:00:00 +0000

Thu Mar 28 2024 // 02:00am: Maintenance

NESPARC Engineers will continue core network maintenance and software upgrades on OLTs during the maintenance periods tonight. There will be periods of service disruptions when OLTs are restarted to apply software updates. If you need more information please reach out to our helpdesk. Thanks!

Maintenance Periods will begin at 2:00 am and end at 5:00am

Wed Mar 27 2024 // 02:00am: Completed

NESPARC Engineers will perform core network maintenance and software upgrades on OLTs during the maintenance periods starting tonight, and continuing during the maintenance periods tomorrow night, and Monday and Tuesday nights next week. There will be periods of service disruptions when OLTs are restarted to apply software updates. If you need more information please reach out to our helpdesk. Thanks!

Maintenance Periods will begin at 2:00 am and end at 5:00am

[Resolved] Algoma Area Storm Damage

Fri, 15 Mar 2024 03:28:00 +0000

Thu Mar 15 2024 // 4:30am: Resolved

Pontotoc EPA has completed replacing electric lines, and NESPARC crews have comepled fiber repairs. If you continue to have issues, please contact our helpdesk.

Thu Mar 15 2024 // 11:30am: Repairs in Progress

Pontotoc EPA is working to restore power to the affected areas, and replace broken poles. NESPARC crews are onsite and have tested fiber in the locations where trees were on the lines and lines were down. We are awaiting electric crews to complete work.

Thu Mar 15 2024 // 03:30am: Assessing Damage

Pontotoc EPA has broken poles in the area of HWY 341 and other areas serviced by our Algoma substation. This storm damage is causing significant disruptions in fiber services in this area. Crews are assessing the situation. We do not have an ETR at this time. We will post more updates here as they are available.

Affected Areas: (not all inclusive)

Foster Lane
Hwy 341
Key Lane
Old Airport Road
Owen Bend
Ponderosa Dr
Roberts Loop
Salmon Rd
South Pontotoc Rd as well as some other surrounding areas.

[Resolved] Core Network Maintenance

Thu, 14 Mar 2024 00:00:00 +0000

Thu Mar 14 2024 // 01:30am: Complete

Maintenance is complete and services are restored. If you are experiencing issues, please reach out to our helpdesk.

Thu Mar 14 2024 // 00:00am: In Progress

NESPARC will perform maintenance on core network equipment beginning 03-14-24 00:00:00 (midnight Wednesday night). There could be brief service interruptions while maintenance is performed. The maintenance could take as much as 2-3 hours. Thank you for your patience.

[Resolved] HWY 9 // MAINLINE MAINTENANCE

Wed, 14 Jun 2023 08:00:00 +0000

HWY 9 MAINTENANCE: COMPLETEs

Repairs are completed and services are restored.

HWY 9 MAINTENANCE: In Progress

Crews have completed the work on the main cable and most customers should see services restored. Crews are beginning the work through the damaged area to move approx. 8-10 taps onto the new cable to restore services to those customers. More updates as they become available.

HWY 9 MAINTENANCE: SCHEDULED

On Wednesday, weather permitting, NE SPARC will perform scheduled repairs on a section of mainline damaged by the recent March tornadoes.

The repair work will affect customers in the area WEST of 7840 HWY 9 S. We hope to begin work around 8 a.m., and expect the work to take approx. 4 hours to complete. Services will be interrupted during this time and will be restored in batches as fiber is spliced. We appreciate your patience.

As always if you are experiencing issues, you may contact our Helpdesk at any time using the information provided here.