Bw on NESPARC Operational Status

[Resolved] Small Outage - CR 445

Fri, 01 Aug 2025 17:03:00 +0000

Friday Aug 1 2025 7:10pm : Resolved

Crews have compleeted repairs and services are restored to all affected subscribers. If you still experience issues, please reach out to our helpdesk. Thank you.

Friday Aug 1 2025 7:03pm : Repairing

Crews have located the damage on the fiber and are in process to repair now. We expect subscribers’ services to be restored shortly.

Friday Aug 1 2025 5:03pm : Investigating

We are aware of a small outage affecting several subscribers (5) on CR 445 and 437 near Delay. Crews are investigating. There is no ETR at this time.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

[Resolved] Brittany Woods Repair

Mon, 16 Jun 2025 23:59:00 +0000

Tue June 17 2025 05:00am : Complete

This maintenance has been completed.

Monday June 16 2025 11:59pm : Mainline Repair

On Monday June 16 2025 beginning at 11:59 PM, NE Fiber will perform scheduled maintenance to repair mainline transport fiber damaged by the recent storms. During the splicing and repair, subscribers served out of the Brittany Woods, Lafayette Springs and Algoma Substations will be impacted as fibers are spliced.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

[Resolved] Brittany Woods Maintenance

Wed, 07 May 2025 23:59:00 +0000

Thu May 8 2025 03:00am : Complete

This maintenance has been completed.

Wed May 7 2025 11:59pm : Maintenance

On Wed May 7 2025 beginning at 11:59 PM, NE Fiber will perform scheduled maintenance on the Brittany Woods Substation to install new routing equipment This maintenance is part of our continual effort to improve the reliability and resiliency of our network. We expect this maintenance to last aprrox. 4 hours and all Brittany Woods subscribers’ services will be affected during the maintenance.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

[Resolved] BW / OX Maintenance

Thu, 13 Feb 2025 08:00:00 +0000

Thu Feb 13 2025 // 8:42am: COMPLETE

Maintenance is complete. Thanks for your patience as we strive to improve our system.

Thu Feb 13 2025 // 8am: Maintenance

NE Fiber will perform scheduled maintenance beginning Thursday Feb 13 2025 at 08:00 am to correct some infrastructure inside the Oxford and Brittany Woods substations. No subscriber impact is expected, but there is the possibility of brief interruptions for subscribers in other areas. Thanks for your patience as we strive to improve our system.

[Resolved] CR 403 // Grand Oaks Maintenance

Tue, 01 Oct 2024 07:30:00 +0000

SCHEDULED MAINTENANCE COMPLETE

Crews have disconnected the cables in preparation to splice in the new fiber / cables. Splice crews are working on the new cable at both ends to speed up restoration. More details will be posted here as they are available.

SCHEDULED MAINTENANCE In Progress 8:43am

Crews have disconnected the cables in preparation to splice in the new fiber / cables. Splice crews are working on the new cable at both ends to speed up restoration. More details will be posted here as they are available.

SCHEDULED MAINTENANCE In Progress

NE Fiber will be performing scheduled maintenance to introduce additional OSP fiber on Tuesday Oct 1 beginning at 7:30 am. This maintenance will affect subscribers in the southeast portion of Grand Oaks (Fazio Dr, Morris Dr, Palmer Dr, etc) and subscribers south of Morris Dr on CR 403. The maintenance is expected to take aprrox 2 hours, during which time services will be disrupted for this area.

Thanks for your patience as we work to continually improve our system

[Resolved] Tuscan Hills / Highlands Maintenance

Tue, 07 May 2024 08:00:00 +0000

Tues May 7 2024 // 08:00am: Maintenance

Crews will be working in the areas of Tuscan Hills and the Highlands today splicing in new fiber. There may be periodic service disruptions if crews are requried to open existing infrastructure. We expect the disruptions to be few and breif. Thank you for your patience while we strive to improve our network.

[Resolved] Hydrangea Drive Area Outage

Fri, 26 Apr 2024 19:02:00 +0000

Sat Apr 27 2024 // 2:34am: Resolved

Mainline fiber has been repaired and subscriber services have been restored.

Sat Apr 27 2024 // 12:21am: Repairs In Progress

Splicing prep is nearing completion and splicing will start on both ends shortly.

Fri Apr 27 2024 // 11:28pm: Repairs In Progress

Pipes have been repaired. New fiber is being pulled and prepped for splicing.

Fri Apr 27 2024 // 10:34pm: Repairs In Progress

Mainline fiber was damaged again by crews working in the construction site of the new Chick-Fil-A on Commonwealth Blvd. Pipe is mangled and fiber is pulled out. Crews are working to repair the pipes and pull in new fiber.

Fri Apr 27 2024 // 8:34pm: Investigating

Crews are onsite and working to make contact with construction site supervisors to get access to the site.

Fri Apr 26 2024 // 7:02pm: Investigating

We are aware of an outage in the area of Hydrangea Dr. and Commonwealth Blvd. Subscibers in this area are experiencing service disruptions. We are investigating the cause of the issue. No ETR is available at this time.

[Resolved] Core Network Maintenance

Thu, 28 Mar 2024 02:00:00 +0000

Thu Mar 28 2024 // 02:00am: Maintenance

NESPARC Engineers will continue core network maintenance and software upgrades on OLTs during the maintenance periods tonight. There will be periods of service disruptions when OLTs are restarted to apply software updates. If you need more information please reach out to our helpdesk. Thanks!

Maintenance Periods will begin at 2:00 am and end at 5:00am

Wed Mar 27 2024 // 02:00am: Completed

NESPARC Engineers will perform core network maintenance and software upgrades on OLTs during the maintenance periods starting tonight, and continuing during the maintenance periods tomorrow night, and Monday and Tuesday nights next week. There will be periods of service disruptions when OLTs are restarted to apply software updates. If you need more information please reach out to our helpdesk. Thanks!

Maintenance Periods will begin at 2:00 am and end at 5:00am

[Resolved] Hydrangea Dr Area Issue

Mon, 18 Mar 2024 09:00:00 +0000

Mon Mar 18 2024 // 12:08am: Resolved

Splicing is complete and all services should be restored to normal. If you continue to have issues, please reach out to our helpdesk for further assistance. Thanks for using NESPARC.

Mon Mar 18 2024 // 12:08am: Repairs In Progress

Splicing continues. Services for Honeysuckle, Hydrangea, and the adjacent areas have been restored. Other areas will continue to come online as splicing progresses.

Mon Mar 18 2024 // 11:28am: Repairs In Progress

Pipe has been repaired and cables have been prepped. Splicing is in progress.

Mon Mar 18 2024 // 10:00am: Repairs In Progress

We have identified a main line cable cut in the area of the new construction at the intersection of Commonwealth Blvd and Sisk Ave which is causing the disruption. Crews are on-site working to assess and repair the damage as quickly as possible. No ETR is available at this time.

Mon Mar 18 2024 // 09:00am: Investigating

We are aware of an issue in the area of Hydrangea Dr / Honesuckle Way, near the Blake and Della Davidison in Oxford causing service disruptions for a small number of subscribers. Crews are investigating and more information will be posted as it is available.

Affected Areas: (not all inclusive)

Honeysuckle Way
Hydrangea Drive
Marigold Lane
Commonwealth Blvd
Enterprise Drive

[Resolved] Core Network Maintenance

Thu, 14 Mar 2024 00:00:00 +0000

Thu Mar 14 2024 // 01:30am: Complete

Maintenance is complete and services are restored. If you are experiencing issues, please reach out to our helpdesk.

Thu Mar 14 2024 // 00:00am: In Progress

NESPARC will perform maintenance on core network equipment beginning 03-14-24 00:00:00 (midnight Wednesday night). There could be brief service interruptions while maintenance is performed. The maintenance could take as much as 2-3 hours. Thank you for your patience.

[Resolved] SISK AVE MAINLINE DAMAGE

Sun, 11 Feb 2024 06:59:29 +0000

SUN Feb 11 2024 // 2:57pm: Resolved

Repairs are complete and services are restored. If you continue to have issues, please reach out to our helpdesk.

SUN Feb 11 2024 // 06:59am: Repair In Progress

Some subscribers near Oxford High School and surrounding areas are experiencing service disruptions due to a broken electric pole on Buddy Easy Pkwy. Electric crews are working to repair the mainline power, and fiber crews are staged and ready to initiate repairs when the work area is safe. No ETR is availabe at this time. Updates will be posted here as they are available.

Affected Areas: (not all-inclusive)

Sweetgum Lane
Commonwealth Blvd
Sisk Ave
Cottonwood Cove
Persimmon Lane
Sycamore Drive

[Resolved] Damage to mainline in Grand Oaks Subdivision

Mon, 27 Mar 2023 14:33:00 +0000

Primary repairs concluded: Monitoring

Primary repairs to the fiber have been concluded and the majority of customers are back online. Work continues for the few customers that are currently still offline.

As we continue to monitor the status, if you are still experiencing issues, please contact our Helpdesk at (833) 637-7272.

Damage to mainline in Grand Oaks Subdivision: Repairing

A boring crew damaged mainline fiber in the Grand Oaks Subdivision. Immediately, a small number of customers went offline. As repairs continue, services may be affected temporarily for other in the neighborhood.

[Resolved] Brittany Woods Maintenance

Thu, 16 Mar 2023 10:15:02 +0000

Planned Circuit Upgrade : Completed

Crews have completed all work and services are back operating normally. If you have any further issues please reach out to our Helpdesk for support. Thank you for using NESPARC.

Planned Circuit Upgrade : Planned

On Thursday March 16, 2023 NESPARC will perform scheduled maintenance on the circuit affecting the west half of Brittany Woods Subdivision in Oxford. Due to the new road construction, mainline underground fiber has to be relocated, and as a result will have to be cut and re-spliced.

Crews have already bored in new conduit and prepped the new fiber, and beginning around 8:30 am will disconnect the old fiber and begin spllicing in the new cable. This will interrupt all services for subscibers in that area until splicing is complete.

Crews will splice fibers in order and customers’ service will come back up accordingly.

We expect the time of disruption to be short, and will work as fast as possible to restore services.

Subsets of subscribers on the following streets will be affected:

Suncrest
Brittany Dr.
Woodglen
Cedarcrest
Hillmont
Forest Circle
Haden Dr.
Brandywine (not all customers)
Sand Hill Dr.
Debbie Ln.
Broome Loop

[Resolved] Brittany Woods Issue

Mon, 26 Sep 2022 16:18:00 +0000

Intermittent Issue : Resolved

The issues affecting Brittany Woods have been identified and resolved.

Intermittent Issue : Investigating

We have identified an issue that could be causing services to be intermittently interrupted for customers served from Brittany Woods substation. Engineers are evaluating and working to isolate the issue.

More info and updates will be posted here as they are available.

[Resolved] Brittany Woods Shelf 4 Reload

Wed, 24 Aug 2022 11:51:00 +0000

SHELF REBOOT: Completed

The emergency reboot of the shelf in Brittany Woods has completed and has resolved the issue. We continue to monitor connections on the shelf and communicate with the Helpdesk about remaining issues.

SHELF REBOOT: Brittany Woods Shelf 4

An emergency reboot of a shelf in Brittany Woods Substation will be performed at 11:55 am to resolve issues with several customers in that area. We are sorry for any inconvenience this may cause.

[Resolved] PLANNED MAINTENANCE

Wed, 22 Dec 2021 00:00:00 +0000

UPDATE 12/22 2:25am : Maintenance Complete

Maintenance is now complete and services are operating optimally.

PLANNED MAINTENANCE - NESPARC Core Network : Upcoming Maintenance

On Wednesday 12/22/2021 between 00:00 and 06:00am, Network Engineering will make some necessary configuration changes on our HQ core routers to optimize traffic flow. Due to the nature of the maintenance, there is a possibility of service interruptions when changes are committed, but these should be brief.

Thanks for your patience while we strive to improve and streamline our network.