Hq on NESPARC Operational Status

[Resolved] Northpointe Outage

Mon, 06 May 2024 09:02:00 +0000

Mon May 6 2024 // 4:34pm: Resolved

Splicing is complete and services should be restored to all affected subscribers. Please reach out to our helpdesk if you continue to have issues.

Mon May 6 2024 // 3:34pm: Repairs in Progress

The contractor (working for another provider) that hit the pipe orginally attempted to replace and has run into issues.. Crews are still working as quickly as possible to restore services to the affected subscribers. We have engaged additional personnel to assist with the repair and expedite. More updates as they become available.

Mon May 6 2024 // 11:18am: Repairs in Progress

The damage has been located. Crews are on-site with materials to repair the pipe and replace the fiber. A new bore may be needed to replace a damaged section. Crews are working to restore services as quickly as possible.

Mon May 6 2024 // 09:02am: Investigating

We are aware of an outage in the Northpointe Subdivision serviced by our HQ substation. A contractor bored into our fiber on Northpointe Lake Dr. damaging mainline fiber. Crews are investigating on-site. We will provide udpates as they are available.

This outage is affecting some subscribers near the entrance of the neighborhood on Northpointe Blvd, and some subscribers on Northpointe Dr, and Northpointe Lake Dr.

[Resolved] Core Network Maintenance

Thu, 28 Mar 2024 02:00:00 +0000

Thu Mar 28 2024 // 02:00am: Maintenance

NESPARC Engineers will continue core network maintenance and software upgrades on OLTs during the maintenance periods tonight. There will be periods of service disruptions when OLTs are restarted to apply software updates. If you need more information please reach out to our helpdesk. Thanks!

Maintenance Periods will begin at 2:00 am and end at 5:00am

Wed Mar 27 2024 // 02:00am: Completed

NESPARC Engineers will perform core network maintenance and software upgrades on OLTs during the maintenance periods starting tonight, and continuing during the maintenance periods tomorrow night, and Monday and Tuesday nights next week. There will be periods of service disruptions when OLTs are restarted to apply software updates. If you need more information please reach out to our helpdesk. Thanks!

Maintenance Periods will begin at 2:00 am and end at 5:00am

[Resolved] Northpointe Dr. Fiber Damage

Thu, 05 Jan 2023 13:18:00 +0000

UPDATE 1/5 15:21pm : Resolved

Repairs have been completed and services restored. If you should have any further issues, please contact our Helpdesk.

UPDATE 1/5 14:53pm : Repairing

We have identifed the damaged area, and crews are working to repair. No ETR at this time. Updates will be posted here as available.

Northpointe Drive // Fiber Damage : Investigating

We are working an issue where subscribers between 100-120 Northpointe Dr. serviced out of our HQ substation are experiencing an outage. We are working to locate the fiber damage and will update here when we have more information.

[Resolved] Network Ring Maintenance

Wed, 04 Jan 2023 10:00:00 +0000

2023-01-04: Maintenance Complete

Maintenance was completed successfully without any interruptions or affecting subscriber services.

2023-01-04: Unscheduled Maintenance

Proactive monitoring has alerted us to some issues with the network between Headquaters -> West Oxford substations. To correct this issue, engineers will reconfigure hardware on the ring during the day with vendor support.

No service impacts are expected, however brief interruptions could occur during ring failover, which could possibly affect susbscribers fed from the following substations:

Headquarters (Northpointe area, Hwy 7 N, College Hill Switch area)
Sardis Lake (Old Sardis Road area, St. Andrews area, Lakeway Gardens, College Hill area)
West Oxford (Hwy 6 west, and north and south of Hwy 6 West)
Thacker (Eagle Point area, West Oxford Loop area)

We expect to begin work on 01/04/23 10:00am, and expect the duration of work to be about an hour. This site will be updated when maintenance is complete.

[Resolved] HQ/Sardis PLANNED MAINTENANCE

Wed, 16 Feb 2022 01:00:00 +0000

PM : HQ / Sardis Lake Software Upgrades : Planned Maintenance

Date: Starting Tuesday, Feb 16, 2022 at 01:00
Purpose: Network Software Upgrades
System(s) Affected: HQ and Sardis Lake Substations

As part of our continued efforts to optimize subscriber experience and improve our network, starting Feb 16 at 1:00 am and running until 04:00 am, we will apply software updates to our hardware in these two substations. These updates improve security and performance, and also include fixes for known issues.

There will be brief interruptions in services as the hardware is restarted. These interruptions should last around 10-15 minutes.

[Resolved] HQ 224 Testing

Thu, 06 Jan 2022 00:00:00 +0000

HQ Substation: Maintenance Complete

Maintenance completed at 2022-01-06 04:37:00

HQ Substation : Upcoming Maintenance

On Thursday Jan 6, 2022 between 00:00 and 06:00am, maintenance crews will do testing on some OSP fibers in the HQ Substation. These tests could intermittently affect customers on the HQ 224 circuit while testing is in progress. Interruptions should be brief and services should restore automatically when testing is complete.