Waterford on NESPARC Operational Status

[Resolved] Enterprise DIA

Sat, 26 Oct 2024 20:03:00 +0000

UPSTREAM ROUTING ISSUES Resolved : 9:05pm

One of our upstream DIA providers that services the east side of our system experienced a loss of routes inside their facility. This caused subsets of our subscribers to to lose access to some of the internet. The routing issue has been resolved by the upstream provider and traffic is flowing normally. Our NOC and engineers are monitoring the network actively. Thanks for your patience and thanks for using NESPARC.

UPSTREAM ROUTING ISSUES Investigating : 8:23pm

We are experiencing upstream routing issues into one of our major DIA providers. This is causing intermittent interruptions or some parts of the internet to be inaccessible. Automatic failover processes are not triggered since circuits are still up. Engineers are investigating.

[Resolved] Enterprise DIA Emergency Maintenance

Tue, 08 Oct 2024 18:03:00 +0000

Emergency Maintenance Complete : 6:23pm

This maintenance is complete. We were able to perform the maintenance without impacting subscriber services. Thank you for your patience.

Emergency Maintenance In Progress : 6:03pm

Due to a major core routing issue with one of our upstream providers, NESPARC is performing emergency maintenance to ensure subscribers continue to have the best service possible. During the maintenance, we will move some connections in one of our core routers.

This will cause a brief blip in services while the new link becomes active.. Service interruption should not last more that 3-5 seconds.

Thank you for your patience and understanding while we continue to improve your network.

[Resolved] Waterford Area Disruption

Fri, 23 Feb 2024 06:59:29 +0000

FRI Feb 23 2024 // 10:00am: RESOLVED

The Waterford issue has been resovled and services have been restored. If you continue to have issues please reach out to our helpdesk.

FRI Feb 23 2024 // 09:50am: Mitigating

Engineers have identified the issue and working to restore servcies. No ETR is available at this time.

FRI Feb 23 2024 // 06:59am: Investigating

Some subscribers serviced from the Waterford Substation are experiencing disruptions this morning. Engineers are investigating the issue and will provide an update as soon as possible here.. If you are affected you are encouraged to call our helpdesk so they can link you with the master ticket and get some troubleshooting information from you.

[Resolved] SPARC Network Upgrades

Wed, 10 Jan 2024 00:00:00 +0000

Wednesday Jan 10 2024 // 02:47am: Upgrades Complete

Upgrades are complete.

Tuesday Jan 9 2024 // MIDNIGHT: Network Upgrades

On Tuesday Jan. 9th 2024, starting at MIDNIGHT (01-10-2024 00:00:00) NESPARC will perform upgrades to core routers in the Enterprise substation.

Susbscribers should fail over to backup circuits, but there is the possibility that short interruptions will occur in the areas serviced on these core routers (Enterprise, Martintown, Ingomar, Cornersville and Waterford) as the updates are applied and routers are restarted.

The maintenance is expected to require 1-2 hours to complete.

[Resolved] Cornersville 214 // Waterford Planned Outage

Tue, 09 May 2023 08:00:00 +0000

PLANNED OUTAGE: 05-09-23 09:45 am COMPLETE

Maintenance is complete and services are restored.

PLANNED OUTAGE: notice

On Tuesday May 9, 2023 at 8:00am NESPARC will conduct a planned outage to repair severely damaged mainline fiber in the Cornersville 214 Circuit.

This outage will affect all subscribers WEST of 4125 HWY 349 SOUTH on the Cornersville 214 Circuit, and ALL subscribers served out of the Waterford substation.

Crews have prepped cables and enclosures to minimize the downtime required for the cable replacement, and will work as quickly as possible to restore services. We expect full restoration to be complete within 3 to 4 hours, although most customers will have services restored in real time as splicing is completed.

Any updates, as well as a completion notice will be posted here when repairs are complete. We appreciate your patience during this process to keep the network operating optimally, and apologize for the inconvenience.

If you have questions please contact our helpdesk using the information provided at the bottom of this page.

MAP OF AFFECTED AREA: (click here to view enlarged map)

[Resolved] Cornersville / Waterford Maintenance

Sat, 28 Jan 2023 14:18:00 +0000

MAINTENANCE : Maintenace Complete

Maintenance on the Cornersville Substation has been completed, and subscriber services restored.

MAINTENANCE : Cornersville / Waterford

Maintenance was performed last night but did not resolve the issue. Tonight at midnight, (1/29 00:00 ) engineers will perform additional maintenance on Cornersville shelf 1 to resolve the issues. The hardware will be power-cycled and services will be impacted Cornersville and Waterford Customers. The service impact should last approx. 15 minutes.

As always if you are experiencing issues, you may contact our Helpdesk at any time using the information provided here.

Detailed information about scheduled maintenance windows

MAINTENANCE : Cornersville Shelf 1

In order to resolve a software issue preventing subscrib er provisioning, engineers will restart Cornersville Shelf 1 tonight during the maintenance window (1/28 02:00am). This will impact services for a subset of customers in the Cornersville area and the service impact should be less than 10 minutes, while the shelf restarts.

As always if you are experiencing issues, you may contact our Helpdesk at any time using the information provided here.

Detailed information about scheduled maintenance windows

[Resolved] Enterprise Router Circuit Issue

Thu, 19 Jan 2023 10:45:00 +0000

Enterprise transit to HQ - update 1:29pm: Monitoring

The damaged portion of fiber has been bypassed pending additional repairs. At this time, services should be restored to the affected circuits. If customers are continuing to have issues, please contact our Helpdesk at (833) 637-7272. Enterprise transit to HQ - update 11:35am: Investigating Testing from several locations, we have found some damage on the transit line connecting the Enterprise hut to Headquarters. Crews are en route to the area of damage to isolate the damage and begin repairs. Enterprise Circuit Down : Investigating We began receiving alerts around 10:45 am that various circuits were reporting offline, specifically the Enterprise, Waterford, Martintown, Cornersville, and Ingomar. We are currently investigating the issue and the cause.

[Resolved] Bethlehem Rd // Waterford Fiber Issue

Thu, 05 Jan 2023 14:18:00 +0000

UPDATE: 1/5 18:01pm: RESOLVED

The damaged fiber causing the Waterford issues has been repaired and all services restored.

UPDATE: 1/5 14:50pm: Repairing

We have identified the damage affecting customers on Bethlehem Rd. in Potts Camp, and repair efforts are underway. More updates here as repairs progress.

Bethlehem Rd. Issue: Investigating

We are some subscribers on Bethlehem Rd // Potts Camp area are experiencing an issue causing interruption of service. We are working to locate the issue and will update here when we have more information.

[Resolved] Waterford/Cornersville Outage

Sat, 03 Sep 2022 17:13:00 +0000

Outage: Service Restored

Service has been restored to Waterford by temporarily routing service to an alternate fiber. This has not restored service yet to some of our Cornersville customers. We will continue to work to restore service to everyone, and will schedule a permanent repair in the next few days.

Outage: Investigating

We are investigating the cause of an outage affecting all of Waterford and a subset of Cornersville. Crews are en route to determine the cause of the outage and to begin repairs.

[Resolved] Waterford Mainline Fiber Damage

Mon, 18 Apr 2022 14:00:00 +0000

Update 9:21pm: Repaired
Damage to fiber has been replaced with new fiber. All members affected by this damage should now have services restored. Should any members in this area have continued or additional issues, please let us know by calling our Helpdesk at 1-833-637-7272.

Damaged Fiber: Investigation and Repair

An issue was reported involving several members in the Waterford community going offline today. During the course of investigating the root issue and affected areas, it was discovered that members in the areas of Bethlehem Rd, Robert Ford Rd, Callicut Rd, and Lebanon Rd were primarily affected. With this information, the exact location of the damage was found.

Repairs have begun to fix the damaged portion of fiber. During this time, members in the adjacent areas may experience an interruption, but it should be brief.