NESPARC Operational Status

[Resolved] Winter Storm "FERN" INFO

Mon, 26 Jan 2026 05:00:00 +0000

TUE MAR 3 2026 2:20 PM: Mediating We have worked most major outage areas and are continuing to work service drops to repair damages. The service drop outage list is down to around 400 or less drops, with crews reducing this number daily.

We continue to work mainline issues such as low fiber, mainline on the ground, the occasional no-light situation, etc.

We will close this issue here and we resume normal notifications on this page for events going forward.

We appreciate your patience as we navigate this natural disaster. Thanks for using NESPARC.

WED Feb 25 2026 11:20 AM: In-Progress

Please remember as cleanup continues, PLEASE DO NOT PILE DEBRIS ON ANY WIRE OR CABLE, WHETHER IT IS TELCOM CABLE OR ELECTRIC CABLE. This delays restoration efforts. Please share this with anyone you can (neighbors, tree crews, city and county clean-up crews, etc)

As more drops are repaired and more mainline issues are resolved, we continue to sweep feeders and restore services. Sometimes, due to the length of time the devices (routers and ONTs) have been offline, a PIN RESET of the ONT or a service re-provision is necessary to restore service. Our crews are attempting to do all they can when at a location to make sure subscribers are online before moving on.

Mainline construction crews continue to work to rebuild and repair downed mainline feeders and laterals throughout our service area.

Please remember to treat ALL lines, whether electric or telecommunications, as ENERGIZED. Generators can back feed onto lines, or lines could be in contact with other energized lines.

We appreciate your patience as we navigate this natural disaster. Thanks for using NESPARC.

SAT Feb 21 2026 5:20 AM: In-Progress

Today construction crews will be repairing a section of 96ct fiber in the Taylor 234 circuit, which will affect subscribers in the area from CR 420 to the west and south of the Hwy 7 and Hwy 9 split towards and including the Paris area.

Our drop crews continue to increase numbers and strive to repair every subscriber as quickly as possible. During this process the crews also find and notify us of mainline fiber plant issues such as locations that do not have light, damaged cables or taps, broken poles, etc. WE then dispatch construction crews to correct these issues, which can take time and delay the restoration of services.

Our team is dedicated to world-class service and getting our subscriber services restored as quickly as possible.

Mainline construction crews continue to work to rebuild and repair downed mainline feeders and laterals throughout our service area.

Please remember to treat ALL lines, whether electric or telecommunications, as ENERGIZED. Generators can back feed onto lines, or lines could be in contact with other energized lines.

We appreciate your patience as we navigate this natural disaster. Thanks for using NESPARC.

MON Feb 16 2026 5:20 PM: In-Progress

Crews are working at the intersection of CR 377 and Hwy 7 to repair and re-splice a damaged cable. This will interupt services for some subscribers in this area while the cable is spliced.

We are continuing to reinforce service drop screw strength in order to more quickly address outages. Several times per day we utilize our systems to verify which subscribers are experiencing service interruptions, and deploy drop crews accordingly.

Mainline construction crews continue to work to rebuild and repair downed mainline feeders and laterals throughout our service area.

Please remember to treat ALL lines, whether electric or telecommunications, as ENERGIZED. Generators can back feed onto lines, or lines could be in contact with other energized lines.

We appreciate your patience as we navigate this natural disaster. Thanks for using NESPARC.

SUN Feb 15 2026 2:49 PM: In-Progress

Crews are working at the intersection of CR 377 and Hwy 7 to repair and re-splice a damaged cable. This will interupt services for some subscribers in this area while the cable is spliced.

Mainline construction crews continue to work to rebuild and repair downed mainline feeders and laterals throughout our service area.

Please remember to treat ALL lines, whether electric or telecommunications, as ENERGIZED. Generators can back feed onto lines, or lines could be in contact with other energized lines.

We appreciate your patience as we navigate this natural disaster. Thanks for using NESPARC.

THU Feb 12 2026 10:20 AM: In-Progress

Mainline construction crews continue to work to rebuild and repair downed mainline feeders and laterals throughout our service area.

Please remember to treat ALL lines, whether electric or telecommunications, as ENERGIZED. Generators can back feed onto lines, or lines could be in contact with other energized lines.

We appreciate your patience as we navigate this natural disaster. Thanks for using NESPARC.

TUES Feb 10 2026 19:41 PM: In-Progress

Three more crews were added today. Existing crews made big pushes all across the system repairing mainline. We continue to sweep the system with crews repairing lateral feeds and other mainline issues.

We also added more drop crews that are systematically repairing service drops across the system. As our network repairs proceed, our system allows us to see individual outages and we are using this to proactively visit individual outages.

Please remember to treat ALL lines, whether electric or telecommunications, as ENERGIZED. Generators can back feed onto lines, or lines could be in contact with other energized lines.

We appreciate your patience as we navigate this natural disaster. Thanks for using NESPARC.

MON Feb 9 2026 17:41 PM: In-Progress

We do realize that our Helpdesk has been experiencing extremely high call volumes and longer than usual wait times. Our system can show us outages and we are dispatching crews for drop restoration and mainline repairs constantly. We appreciate your patience during this recovery.

Please check our social media accounts for more details about specific areas.

Please remember to treat ALL lines, whether electric or telecommunications, as ENERGIZED. Generators can back feed onto lines, or lines could be in contact with other energized lines.

We appreciate your patience as we navigate this natural disaster. Thanks for using NESPARC.

MON Feb 9 2026 10:58 AM: In-Progress

Crews will be rebuilding mainline in several areas today, so subscribers could experience intermittent issues as new cable is spliced in. We have a large number of crews working, so we are unable to list specific areas individually, but we will provide as much information as possible.

Please check our social media accounts for more details about specific areas.

Please remember to treat ALL lines, whether electric or telecommunications, as ENERGIZED. Generators can back feed onto lines, or lines could be in contact with other energized lines.

We appreciate your patience as we navigate this natural disaster. Thanks for using NESPARC.

SUN Feb 8 2026 6:58 PM: In-Progress

We continue to add drop crews and additional construction crews to restore fiber as electric services are restored. Drop crews moved into several new areas today and will do the same tomorrow as well. Please check our social media accounts for more details about specific areas.

Please remember to treat ALL lines, whether electric or telecommunications, as ENERGIZED. Generators can back feed onto lines, or lines could be in contact with other energized lines.

We appreciate your patience as we navigate this natural disaster. Thanks for using NESPARC.

SUN Feb 8 2026 6:58 AM: In-Progress

More mainline construction arrived today to assist with restoration. All of the main transport trunks are fully operational and crews are working lateral feeds off of these main trucks to get as many subscribers restored as possible.

We continue to utilize resources to repair subscriber service drops as quickly as possible. More mutual aid crews are arriving to assist coop crews with this aspect of the restoration now that more ares are getting power restored and becoming safer to work.

Please remember to treat ALL lines, whether electric or telecommunications, as ENERGIZED. Generators can back feed onto lines, or lines could be in contact with other energized lines.

We appreciate your patience as we navigate this natural disaster. Thanks for using NESPARC.

SAT Feb 7 2026 3:02 PM: In-Progress

The transport for Lafayette springs substation has been spliced and service restored to the substation. Most subscribers on this substation should have services restored. Splicing will continue for some time.

Please remember to treat ALL lines, whether electric or telecommunications, as ENERGIZED. Generators can back feed onto lines, or lines could be in contact with other energized lines.

We appreciate your patience as we navigate this natural disaster. Thanks for using NESPARC.

SAT Feb 7 2026 2:38 PM: In-Progress

At around 2:25pm today, crews will begin to splice the cable that was cut last night on Hwy 6. This will unfortunately interrupt services to all subscribers on the Lafayette Springs substation (Thaxton, Delay, Toccopola, Hurricane Hwy 6 E (east of the Sizzler), the east end of Toccopola Rd (Hwy 334) and those general areas). The the transport will be spliced first, restoring the majority of subscribers, and then the rest of the cable that will restore the subscribers west of Bethel Church Rd.

The mainline fiber on Old Taylor Road has been repaired and spliced, restoring our redundancy and restoring services to some subscribers in that area. Crews will be working to splice in the the lateral runs down roads and offshoots from Old Taylor Road.

Please remember to treat ALL lines, whether electric or telecommunications, as ENERGIZED. Generators can back feed onto lines, or lines could be in contact with other energized lines.

We appreciate your patience as we navigate this natural disaster. Thanks for using NESPARC.

THU Feb 5 2026 2:38 PM: In-Progress

UPDATE:

Fiber mainline repair is moving well through most subdivisions and communities. We are locating damaged cables, and when possible repairing as we go. This could cause some intermittent issues while new cable is pulled and splicing commences.

We have have four crews working steadily to repair the mainline down Old Taylor Road. This area suffered significant damage, with over 25 broken poles.

We continue to utilize resources to repair subscriber service drops as quickly as possible.

Please remember to treat ALL lines, whether electric or telecommunications, as ENERGIZED. Generators can back feed onto lines, or lines could be in contact with other energized lines.

We appreciate your patience as we navigate this natural disaster. Thanks for using NESPARC.

WED Feb 4 2026 3:38 PM: In-Progress

UPDATE: We have able to restore and repair mainline infrastructure in Quail Creek, Longmeadow, St Andrews Circle, and several other areas with the exception of small areas where there are still broken poles.

We have have four crews working steadily to repair the mainline down Old Taylor Road. This area suffered significant damage, with over 25 broken poles.

We continue to utilize resources to repair subscriber service drops as quickly as possible.

Please remember to treat ALL lines, whether electric or telecommunications, as ENERGIZED. Generators can back feed onto lines, or lines could be in contact with other energized lines.

We appreciate your patience as we navigate this natural disaster. Thanks for using NESPARC.

TUE Feb 3 2026 9:18 PM: In-Progress

UPDATE: More progress is being made across the system to restore services to subscribers. As power is restored, crews are also processing and repairing service drops. We continue to concentrate on replacing damaged mainline cables to restore our SmartGrid infrastructure and also restore subscriber and transit services. Our primary and backup internet links are fully functional. Some internal on-network links are degraded or have reduced redundancy due to cable damage, but are not currently service-affecting.

We continue to utilize resources to repair subscriber service drops as quickly as possible.

Please remember to treat ALL lines, whether electric or telecommunications, as ENERGIZED. Generators can back feed onto lines, or lines could be in contact with other energized lines.

We appreciate your patience as we navigate this natural disaster. Thanks for using NESPARC.

SUN Feb 1 2026 5:18 PM: In-Progress

UPDATE: The transport to Taylor Substation has been temporarily repaired, restoring service to subscribers fed out of the Taylor Substation that previously had service earlier today.

Please remember to treat ALL lines, whether electric or telecommunications, as ENERGIZED. Generators can back feed onto lines, or lines could be in contact with other energized lines.

Thanks for using NESPARC.

SUN Feb 1 2026 1:18 PM: In-Progress

UPDATE: One of our trunk lines that feeds Taylor substation was damaged on Old Taylor road due to the storm, including many broken poles. The redundant trunk was also damaged but still functioning, fffffffhowever it has been further damaged today before it was safe to repair, and caused us to lose comms to Taylor substation. We are working to address the issue and restore services to Taylor subscribers.

Please remember to treat ALL lines, whether electric or telecommunications, as ENERGIZED. Generators can back feed onto lines, or lines could be in contact with other energized lines.

Thanks for using NESPARC.

FRI Jan 30 2026 6:30 PM: In-Progress

UPDATE: We are continuing to assess and repair damages caused by Winter Storm FERN. The storm caused massive damage to both the electric plant and the fiber plant. Our fiber plant carries some critical infrastructure necessary for power restoration. The main transport networks are high priority. We also have extra crews on-site working individual drop and service issues in tandem as it becomes safe for them to do so.

We realize many subscribers have generators and some are having power restored. We are working to restore as many services as possible. We appreciate your patience and understanding.

There will also be situations where previously functioning services are lost due to damaged cables being moved, vehicles tearing down low lines, trees falling on lines due to cleanup, etc. We will work to address these issues as quickly as we can.

Please remember to treat ALL lines, whether electric or telecommunications, as ENERGIZED. Generators can back feed onto lines, or lines could be in contact with other energized lines.

Thanks for using NESPARC.

MON Jan 26 2026 5:00 AM: Assessing

The Winter Weather event has obviously affected our entire service area. NE SPARC is working to ensure as much of our system as possible stays up during this disaster. The primary concern is safety for our members and employees. The electric crews are assessing the situation and working to restore power. We are working alongside them as we can.

Many subscribers could still have service, if they have power.

Our main objective, once we are able to access areas will be to repair main distribution paths and circuits. We do not have an ETR for restoration efforts at this time. We will work as quickly as possible when areas are safe.

Please remember to treat ALL lines, whether electric or telecommunications, as ENERGIZED. Generators can back feed onto lines, or lines could be in contact with other energized lines.

We will do our best to keep this site updated with any new information as it becomes available.

Thanks for using NESPARC.

[Resolved] CR 61 / Hwy 30 - Enterprise

Thu, 22 Jan 2026 15:01:59 +0000

FRI Jan 23 2026 3:27 PM: Completed

Repairs have been completed and subscriber services are restored.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

FRI Jan 23 2026 1:27 PM: In Progress

The new cable is in progress of being spliced. Any subscribers affeced in the Martintown substation should have services restored. The rest of the subscribers in the area of the damage should be restored shortly as crews continue splicing.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

Thu Jan 22 2026 11:20 PM : In Progress

Crews have made all possible repairs on the mainline cables and prepped the new cables for installation in the morning. Less than 10 subscribers remain impacted this evening. Crews will be on-site at first light to complete the permanent repair and restore the remaining services. When the new cable is being spliced, there will be service interruptions but they should be brief. More info will be posted here as it is available.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

Thu Jan 22 2026 7:36 PM : In Progress

The poles have been replaced and crews are working to rebuild lines. However there is some extensive damage to a large count cable carrying transport between sites for NE Fiber. Crews are prepping for the cutover and repair to this cable, which is complex.

Crews are working to repair the existing cable in an attempt to restore service to all subscribers this evening. However due to the complexity of the repair, it is possible that some subscribers’ services will not be restored until the new cable is introduced tomorrow morning.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

Thu Jan 22 2026 3:01 PM : Investigating

Subscribers in the following areas are experiencing an outage due to an overloaded truck tearing down power and fiber main lines in Union County near the intersection of CR 61 and Hwy 30 West:

CR 64 N
Hwy 30 West (West of CR 61)
CR 61
CR 59
CR 65
CR 281
Other areas near the above

We do not have an ETR at this time, and are awaiting electric crews to repair and secure a safe work area.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

[Resolved] Large Scale Slowness / Routing Issues

Wed, 21 Jan 2026 10:24:59 +0000

Wednesday Jan 21 2026 : Informational

Earlier this morning, many subscribers began to report issues with access or slowness to some sites across the internet. NE’s engineering team quickly began investigating this issue.

The issue seems to be on a much larger scale, affecting most major services across the world, and was not NE Sparc or ISP-related, which is evidenced by the large spikes in major services on https://downdetector.com

Services seem to be operating normally now.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

[Resolved] PLANNED MAINTENANCE - HWY 7 S Area

Tue, 18 Nov 2025 23:59:59 +0000

Wednesday Nov 19 2025 06:00am : Completed

This maintenance has been completed. We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

Tuesday Nov 18 2025 11:59pm : Maintenance

On Tuesday November 18 beginning at 11:59PM, NE Fiber will perform scheduled maintenance on the OX224 circuit to move mainline required by MDOT for HWY 7 South construction. The work will require a main feed to be re-spliced at the intersection of Hwy 7 and CR 401 (South Lamar Blvd). All subscribers south of that intersection on the OX224 circuit will be affected. We expect the work to take approx 4 hours. See below map for the areas affected. This maintenance will affect both voice and internet services provided by NE SPARC in the designated areas.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

[Resolved] PLANNED MAINTENANCE - Ingomar CR 94

Wed, 05 Nov 2025 12:00:00 +0000

Wednesday November 5 2:35pm : Complete

This maintenance work is complete and crews are hands-off, with all services restored.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

Wednesday November 5 11:30am : Maintenance

On Wednesday November 5 2025, beginning near noon, crews will be working to move mainline cables near the intersection of CR 94 and Hwy 15 in the Ingomar Area. Some subscribers on CR 90 and CR 91 will also be affected. PEPA has relocated an electric pole line and the mainline fiber also has to be moved. Crews will do advance prep work to minimize the interruption.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

[Resolved] PLANNED MAINTENANCE Plein Air

Tue, 04 Nov 2025 11:00:00 +0000

Tuesday November 04:35pm : Complete

This maintenance work is complete and crews are hands-off, with all services restored.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

Tuesday November 07:30am : Maintenance

On Tuesday November 4 2025, beginning near noon, crews will be working to move mainline cables in the Plein Air area. Splicing will take approx. 2 hours. This maintenance will affect primarily the residents of the Plein Air community in Taylor

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

[Resolved] PLANNED MAINTENANCE Hwy 7/9 Split

Tue, 04 Nov 2025 07:00:00 +0000

Tuesday November 11:35am : Complete

This maintenance work is complete and crews are hands-off, with all services restored.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

Tuesday November 07:30am : Maintenance

On Tuesday November 4 2025, beginning at 07:30am, crews will be working to move mainline cables required for MDOT highway work at the Hwy 7 / Hwy 9 split. This will affect subscribers near the 7/split and south down Hwy 9w / as well as east of Hwy 9w. Crews will be splicing in new cables along Hwy 7 to allow for MDOT to complete road work. The interruption is expected last 3-4 hours.
We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

[Resolved] CR 432 / CR 450 Outage

Sun, 26 Oct 2025 16:20:22 +0000

Sunday Oct 26 2025 10:20pm : Resolved

Crews located mainline fiber apparently damaged by shooting. Temporary repairs were made in order to restore services.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

Sunday Oct 26 2025 4:20pm : Investigating

We are aware of a small outage on CR 432 affecting less that 6 susbscribers. Crews are investigating. There is no ETR at this time..

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

[Resolved] Algoma Susbstation Latency

Mon, 13 Oct 2025 19:08:22 +0000

Monday Oct 13 2025 10:08pm : RESOLVED

We identified a degraded optic in the Algoma Substation and were able to replace it with a spare. Traffic and latency values have returned to normal.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

Monday Oct 13 2025 7:08pm : Investigating

Technicians are troubleshooting some issues with reported latency for suubscribers in the Algoma Substation. Reports are mainly from the Waldo Road / Aaron Rd area. Engineers are looking at a possible issue with optics, and will re-seat the optic. This will interrupt services briefly.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

[Resolved] Fieldstone Farms Troubleshooting

Wed, 08 Oct 2025 09:08:22 +0000

Wednesday Oct 8 2025 1:43am : Complete

This work is completed and crews are hands-off.

Wednesday Oct 8 2025 9:08am : Mainline / Headend Troubleshooting

Technicians are troubleshooting some issues with mainline fiber affecting the Fieldstone Farms area of our Sardis Lake substation. There may be brief interruptions in services while techs take OTDR shots at the substation. We will update here when troubleshooting is complete or if more invasive work is required.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

[Resolved] DIA Failover

Thu, 25 Sep 2025 11:08:22 +0000

Thursday Sept 25 2025 8:43pmm : Resolved

The upstream provider has reported the circuit is restored, and we have verified connectivity and routing.

Thursday Sept 25 2025 11:08am : Upstream Ticket Created

One of our transit DIA circuits out of HQ is down. Traffic has transitioned over to other routes and is flowing normally. There is no subscriber impact at this time. We have engaged the upstream providers and engineers are investigating the issue. There is no ETR at this time.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

[Resolved] Small Outage - CR 445

Fri, 01 Aug 2025 17:03:00 +0000

Friday Aug 1 2025 7:10pm : Resolved

Crews have compleeted repairs and services are restored to all affected subscribers. If you still experience issues, please reach out to our helpdesk. Thank you.

Friday Aug 1 2025 7:03pm : Repairing

Crews have located the damage on the fiber and are in process to repair now. We expect subscribers’ services to be restored shortly.

Friday Aug 1 2025 5:03pm : Investigating

We are aware of a small outage affecting several subscribers (5) on CR 445 and 437 near Delay. Crews are investigating. There is no ETR at this time.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

[Resolved] Core Network Maintenance

Wed, 16 Jul 2025 23:59:00 +0000

Thursday July 17 2025 05:00am : Complete

This maintenance has been completed.

Wednesday July 16 2025 11:59pm : Core Network Maintenance

On Wednesday July 16 2025 beginning at 11:59 PM, NE Fiber will perform scheduled maintenance on some core network equipment in Oxford and Enterprise. Subscriber traffic should not be affected but certain services could be intermittent while equipment is rebooted.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

[Resolved] Brittany Woods Repair

Mon, 16 Jun 2025 23:59:00 +0000

Tue June 17 2025 05:00am : Complete

This maintenance has been completed.

Monday June 16 2025 11:59pm : Mainline Repair

On Monday June 16 2025 beginning at 11:59 PM, NE Fiber will perform scheduled maintenance to repair mainline transport fiber damaged by the recent storms. During the splicing and repair, subscribers served out of the Brittany Woods, Lafayette Springs and Algoma Substations will be impacted as fibers are spliced.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

[Resolved] Brittany Woods Maintenance

Wed, 07 May 2025 23:59:00 +0000

Thu May 8 2025 03:00am : Complete

This maintenance has been completed.

Wed May 7 2025 11:59pm : Maintenance

On Wed May 7 2025 beginning at 11:59 PM, NE Fiber will perform scheduled maintenance on the Brittany Woods Substation to install new routing equipment This maintenance is part of our continual effort to improve the reliability and resiliency of our network. We expect this maintenance to last aprrox. 4 hours and all Brittany Woods subscribers’ services will be affected during the maintenance.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

[Resolved] Oxford 224 Maintenance

Tue, 06 May 2025 23:59:00 +0000

Wed May 6 2025 06:00am : Complete

This maintenance has been completed.

Tue May 6 2025 11:59pm : Maintenance

On Tuesday May 6 2025 beginning at 11:59 PM, NE Fiber will perform scheduled maintenance on the Oxford 224 Circuit in order to move mainline fiber as required by MDOT construction on Hwy 7 South. The maintenance will affect all subscribers south of Industrial Park Drive / Why 7 South. Prep work has been done, and the maintenance event will allow for splicing in of the new mainline cable between Industrial Park Drive and Veterans Drive. The maintenance could take the entire maintenance window, until 6am Wednesday May 7.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

[Resolved] Subscriber Firmware Upgrades

Tue, 06 May 2025 23:59:00 +0000

Tue May 6 2025 11:59pm : On-Going

Beginning Tuesday May 8 2025 at 11:59 PM, NE Fiber will perform scheduled maintenance each night during our defined maintenance windows to upgrade the firmware on our subscribers’ Calix CPR routers. This upgrade ensures future functionality and compatibility with our support solutions and improves subscriber experience.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

[Resolved] Oxford 224 Fiber Cut

Thu, 01 May 2025 11:15:00 +0000

Thu May 1 2025 7:15pm : Complete

Repairs are completed and services are restored.

Thu May 1 2025 5:15pm : In Progress

Crews are continuing to splice the new cable and test. A significant number of services have been restored and we expect restoration to be completed promptly. We will update here when crews are hands-off.

Thu May 1 2025 11:15am : In Progress

NE Fiber located a cut mainline fiber near the intersection of Belk Blvd and Hwy 7 south. The fiber was damaged by installation of water mains. Crews are on-site splicing in new fiber to replace the damaged section. All subscribers south of that intersection, serviced by Oxford Substation are affected. This area extends to the 7/9 Split and includes areas of South Lamar Blvd, Pea Ridge Road, and surrounding areas. We do not have an exact ETR at this time but crews are working speedily to resolve the outage.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

[Resolved] Core Network Maintenance

Tue, 18 Mar 2025 23:50:00 +0000

Tues March 18 2025 // MIDNIGHT: Completed

Maintenance has been completed

Tues March 18 2025 // MIDNIGHT: Maintenance

NE Fiber will perform scheduled maintenance beginning Tuesday Mar. 18 2025 at 11:50PM involving routers on the core backbone. The maintenance window will last until 6:00 am, although service interruptions should be brief, if any as core routers are rebooted.

If you experience service issues after 06:00 am Wednesday morning, please first power cycle your equipment (router and ONT/Modem) and if not resolved contact our Helpdesk.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

[Resolved] BW / OX Maintenance

Thu, 13 Feb 2025 08:00:00 +0000

Thu Feb 13 2025 // 8:42am: COMPLETE

Maintenance is complete. Thanks for your patience as we strive to improve our system.

Thu Feb 13 2025 // 8am: Maintenance

NE Fiber will perform scheduled maintenance beginning Thursday Feb 13 2025 at 08:00 am to correct some infrastructure inside the Oxford and Brittany Woods substations. No subscriber impact is expected, but there is the possibility of brief interruptions for subscribers in other areas. Thanks for your patience as we strive to improve our system.

[Resolved] OX224 Maintenance

Wed, 08 Jan 2025 23:50:00 +0000

Wed Jan 8 2025 // MIDNIGHT: Complete

Maintenance is complete. Thanks for your patience as we strive to improve our system.

Wed Jan 8 2025 // MIDNIGHT: Maintenance

NE Fiber will perform scheduled maintenance beginning Wednesday Jan. 8 2025 at 11:50PM to replace mainline fiber at the intersection of South Lamar Blvd and Pea Ridge Rd (CR 321). This will affect all subscribers SOUTH of the intersection of South Lamar Blvd and CR 321 (Pea Ridge Rd). The work is expected to take several hours to complete. Thanks for your patience as we strive to improve our system.

[Resolved] DIA Issue

Mon, 09 Dec 2024 14:28:00 +0000

DIA Path Degraded RESOLVED

The upstream provider experienced a fiber cut and has repaired the damage and restored the circuit.

DIA Path Degraded 2:24 PM - Investigating

One of our DIA paths is experiencing issues. Traffic has been automatically re-routed to one of our redundant backup paths. Subscribers may have experienced a brief blip (3 seconds or less) while traffic transitioned to the alternate path.

Services are operating normally and traffic is flowing on the alternate path. Subscribers should not be impacted at this time.

Tickets have been opened with our upstream provider and they are investigating. NESPARC NOC is also monitoring the network. More updates will be provided here as they are available.

[Resolved] Waldo Road Issue

Wed, 20 Nov 2024 14:03:00 +0000

Fiber Issue RESOLVED 2:54pm

Repairs are complete and services are restored.

Fiber Issue Investigating 2:38pm

Crews have located the damaged section of fiber and are working towards a repair. No ETR is available at this time.

Fiber Issue Investigating 2:18pm

Techs are onsite and investigating the issue. No ETR is available at this time.

Fiber Issue Investigating 1:43pm

We are currently investigating an issue affecting subscribers on portions of Waldo Rd. serviced by the Algoma Substation. No ETR is available at this time.

[Resolved] Enterprise DIA

Sat, 26 Oct 2024 20:03:00 +0000

UPSTREAM ROUTING ISSUES Resolved : 9:05pm

One of our upstream DIA providers that services the east side of our system experienced a loss of routes inside their facility. This caused subsets of our subscribers to to lose access to some of the internet. The routing issue has been resolved by the upstream provider and traffic is flowing normally. Our NOC and engineers are monitoring the network actively. Thanks for your patience and thanks for using NESPARC.

UPSTREAM ROUTING ISSUES Investigating : 8:23pm

We are experiencing upstream routing issues into one of our major DIA providers. This is causing intermittent interruptions or some parts of the internet to be inaccessible. Automatic failover processes are not triggered since circuits are still up. Engineers are investigating.

[Resolved] Enterprise DIA Emergency Maintenance

Tue, 08 Oct 2024 18:03:00 +0000

Emergency Maintenance Complete : 6:23pm

This maintenance is complete. We were able to perform the maintenance without impacting subscriber services. Thank you for your patience.

Emergency Maintenance In Progress : 6:03pm

Due to a major core routing issue with one of our upstream providers, NESPARC is performing emergency maintenance to ensure subscribers continue to have the best service possible. During the maintenance, we will move some connections in one of our core routers.

This will cause a brief blip in services while the new link becomes active.. Service interruption should not last more that 3-5 seconds.

Thank you for your patience and understanding while we continue to improve your network.

[Resolved] Ingomar Substation Issues

Fri, 04 Oct 2024 15:03:00 +0000

Substation Issue Restoration Complete 8:33 pm

Upon investigation, it was found that a dumptruck left the construction area with the dump bed raised and became entangled in the our fiber and other comms. A main trunk line was ripped down. Crews were able to pull new cable three spans and re-splice the 144ct cable to restore services. Thanks for your patience during the outage.

Substation Issue Investigating

At around 3pm today Operations observed anomalies with the Ingomar Substation throwing alarms. Subscribers may be experiencing disruptions in service. Engineers are investigating the cause of the issue currently and more information will be posted here when available.

[Resolved] CR 403 // Grand Oaks Maintenance

Tue, 01 Oct 2024 07:30:00 +0000

SCHEDULED MAINTENANCE COMPLETE

Crews have disconnected the cables in preparation to splice in the new fiber / cables. Splice crews are working on the new cable at both ends to speed up restoration. More details will be posted here as they are available.

SCHEDULED MAINTENANCE In Progress 8:43am

Crews have disconnected the cables in preparation to splice in the new fiber / cables. Splice crews are working on the new cable at both ends to speed up restoration. More details will be posted here as they are available.

SCHEDULED MAINTENANCE In Progress

NE Fiber will be performing scheduled maintenance to introduce additional OSP fiber on Tuesday Oct 1 beginning at 7:30 am. This maintenance will affect subscribers in the southeast portion of Grand Oaks (Fazio Dr, Morris Dr, Palmer Dr, etc) and subscribers south of Morris Dr on CR 403. The maintenance is expected to take aprrox 2 hours, during which time services will be disrupted for this area.

Thanks for your patience as we work to continually improve our system

[Resolved] Hwy 30 / Woodson Ridge Fiber Damage

Wed, 14 Aug 2024 16:57:00 +0000

HWY 30 (near CR 221) : Mainline Damage Repairs Complete

Crews have completed repairs and services are restored to affected subscribers.

HWY 30 (near CR 221) : Mainline Damage Repairs In Progress

NE Fiber has mainline damaged on Hwy 30 near CR 221. This damage is causing disruptions for subscribers east of CR 221 on Hwy 30 and surrounding areas. Electric lines are damaged, and both electric and fiber crews are on-site assessing and repairing the damages. No ETR is available at this time.

[Resolved] Ingomar 214 Maintenance

Thu, 13 Jun 2024 08:16:00 +0000

CR 100 / 101 Maintenance : 08:16am Complete

The maintenance is complete, and services should be operating normally. Thank you for your patience.

CR 100 / 101 Maintenance : 08:16am In Progress

NE Fiber crews will replace a section of fiber at the west end of CR 101 in Ingomar this morning beginning around 8:30 am. Subscribers west of 1109 CR 101 and all subscribers on CR 100 in Ingomar will be affected. Services will be impacted for approx. 2 hours or less while crews splice in the new cable. Thank you for using NE SPARC.

[Resolved] DIA Down

Wed, 15 May 2024 17:16:00 +0000

DIA Down : 1:23am 5/16 RESOLVED

Splicing and cable replacement for the upstrem provider near Jackson is complete. Servivces are restoring to all affected subscribers.

DIA Down : 9:03pm Mitigating

Crews have located the damaged fiber on one of our circuits and multiple repair crews are working as quickly as possible to clear the damage. Repairs also continue on the other circuits. While we have not been given an offical ETR on any of the damaged circuits, we do expect progress to be made throughout the evening. Traffic control, splicing, and cable repair preparations are being done as rapidly as possible. We will provide more specific updates as we have them.

DIA Down : 8:13pm Mitigating

To clarify NESPARC has multiple transports to the internet. Today, an unprecedented event occured: our main DIA experienced an outage as well as multiple backup circuits. C-levels at all providers are engaged and the issues have and are being escalated. Crews are working to repair the damages in multiple areas. We do not currently have an ETR, but are taking all measures possible to mitigate the issue while repairs are being made.

DIA Down : 5:15pm Investigating

The primary circuit for NE SPARC went offline at 5:16pm and the cause is unknown. We know that the issue is outside of the NE SPARC network. We continue to work with our upstream provider to isolate the issue and resolve it.

Prior to this event, our redundant circuit was damaged in Tennessee. Repairs are underway on this circuit and we continue to monitor their progress.

[Resolved] Tuscan Hills / Highlands Maintenance

Tue, 07 May 2024 08:00:00 +0000

Tues May 7 2024 // 08:00am: Maintenance

Crews will be working in the areas of Tuscan Hills and the Highlands today splicing in new fiber. There may be periodic service disruptions if crews are requried to open existing infrastructure. We expect the disruptions to be few and breif. Thank you for your patience while we strive to improve our network.

[Resolved] Northpointe Outage

Mon, 06 May 2024 09:02:00 +0000

Mon May 6 2024 // 4:34pm: Resolved

Splicing is complete and services should be restored to all affected subscribers. Please reach out to our helpdesk if you continue to have issues.

Mon May 6 2024 // 3:34pm: Repairs in Progress

The contractor (working for another provider) that hit the pipe orginally attempted to replace and has run into issues.. Crews are still working as quickly as possible to restore services to the affected subscribers. We have engaged additional personnel to assist with the repair and expedite. More updates as they become available.

Mon May 6 2024 // 11:18am: Repairs in Progress

The damage has been located. Crews are on-site with materials to repair the pipe and replace the fiber. A new bore may be needed to replace a damaged section. Crews are working to restore services as quickly as possible.

Mon May 6 2024 // 09:02am: Investigating

We are aware of an outage in the Northpointe Subdivision serviced by our HQ substation. A contractor bored into our fiber on Northpointe Lake Dr. damaging mainline fiber. Crews are investigating on-site. We will provide udpates as they are available.

This outage is affecting some subscribers near the entrance of the neighborhood on Northpointe Blvd, and some subscribers on Northpointe Dr, and Northpointe Lake Dr.

[Resolved] Hydrangea Drive Area Outage

Fri, 26 Apr 2024 19:02:00 +0000

Sat Apr 27 2024 // 2:34am: Resolved

Mainline fiber has been repaired and subscriber services have been restored.

Sat Apr 27 2024 // 12:21am: Repairs In Progress

Splicing prep is nearing completion and splicing will start on both ends shortly.

Fri Apr 27 2024 // 11:28pm: Repairs In Progress

Pipes have been repaired. New fiber is being pulled and prepped for splicing.

Fri Apr 27 2024 // 10:34pm: Repairs In Progress

Mainline fiber was damaged again by crews working in the construction site of the new Chick-Fil-A on Commonwealth Blvd. Pipe is mangled and fiber is pulled out. Crews are working to repair the pipes and pull in new fiber.

Fri Apr 27 2024 // 8:34pm: Investigating

Crews are onsite and working to make contact with construction site supervisors to get access to the site.

Fri Apr 26 2024 // 7:02pm: Investigating

We are aware of an outage in the area of Hydrangea Dr. and Commonwealth Blvd. Subscibers in this area are experiencing service disruptions. We are investigating the cause of the issue. No ETR is available at this time.

[Resolved] Lake Arrowhead Disruptions

Wed, 10 Apr 2024 01:02:00 +0000

Wed Apr 10 2024 // 1:02am: Resolved

Mainline fiber has been repaired and subscriber services have been restored.

Wed Apr 10 2024 // 1:02am: Investigating

Subscribers in the Lake Arrowhead area could be experiencing service impactions due to storm damage in the area. Mainline fiber was damaged in the area of Lake Breeze Drive and is affecting downline subscribers. Power has been restored and efforts are underway to assess and repair the damage and restore service. No ETR is available at this time.

[Resolved] Lafayette Springs Outage

Mon, 01 Apr 2024 04:00:00 +0000

Wed Apr 1 2024 // 2:05pm: Repairs Complete

Mainline cable has been spliced and tested and subscribers’ services should be restored at this time. If you continue to have issues please call our Helpdesk.

Wed Apr 1 2024 // 8:45am: Repairs in Progress

Crews have prepped the cable and hung new 96ct fiber in the damaged area. Splicing prep has begun and two new splice points will need to be introduced in order to complete the repair. Subscribers will come up in groups as the fibers are spliced. There is no ETR at this time.

Wed Apr 1 2024 // 7:21am: Investigating

NESPARC located a mainline 96ct fiber cut on HWY 334. Crews are prepping for repair and awaiting the arrival of law enforcement to file a report. No ETR at this time.

Wed Apr 1 2024 // 4:00am: Investigating

NESPARC is aware of a large disruption affecting many subscribers on our Lafayette Springs 234 circuit, that services lots of the area south of HWY 6. We are seeing disruptions across this circuit in the areas of HWY 334 all the way to Paris MS near Hwy 9w. Engineers are working to isloate the issue, and we will post more info here when available.

[Resolved] Core Network Maintenance

Thu, 28 Mar 2024 02:00:00 +0000

Thu Mar 28 2024 // 02:00am: Maintenance

NESPARC Engineers will continue core network maintenance and software upgrades on OLTs during the maintenance periods tonight. There will be periods of service disruptions when OLTs are restarted to apply software updates. If you need more information please reach out to our helpdesk. Thanks!

Maintenance Periods will begin at 2:00 am and end at 5:00am

Wed Mar 27 2024 // 02:00am: Completed

NESPARC Engineers will perform core network maintenance and software upgrades on OLTs during the maintenance periods starting tonight, and continuing during the maintenance periods tomorrow night, and Monday and Tuesday nights next week. There will be periods of service disruptions when OLTs are restarted to apply software updates. If you need more information please reach out to our helpdesk. Thanks!

Maintenance Periods will begin at 2:00 am and end at 5:00am

[Resolved] Hydrangea Dr Area Issue

Mon, 18 Mar 2024 09:00:00 +0000

Mon Mar 18 2024 // 12:08am: Resolved

Splicing is complete and all services should be restored to normal. If you continue to have issues, please reach out to our helpdesk for further assistance. Thanks for using NESPARC.

Mon Mar 18 2024 // 12:08am: Repairs In Progress

Splicing continues. Services for Honeysuckle, Hydrangea, and the adjacent areas have been restored. Other areas will continue to come online as splicing progresses.

Mon Mar 18 2024 // 11:28am: Repairs In Progress

Pipe has been repaired and cables have been prepped. Splicing is in progress.

Mon Mar 18 2024 // 10:00am: Repairs In Progress

We have identified a main line cable cut in the area of the new construction at the intersection of Commonwealth Blvd and Sisk Ave which is causing the disruption. Crews are on-site working to assess and repair the damage as quickly as possible. No ETR is available at this time.

Mon Mar 18 2024 // 09:00am: Investigating

We are aware of an issue in the area of Hydrangea Dr / Honesuckle Way, near the Blake and Della Davidison in Oxford causing service disruptions for a small number of subscribers. Crews are investigating and more information will be posted as it is available.

Affected Areas: (not all inclusive)

Honeysuckle Way
Hydrangea Drive
Marigold Lane
Commonwealth Blvd
Enterprise Drive

[Resolved] Algoma Area Storm Damage

Fri, 15 Mar 2024 03:28:00 +0000

Thu Mar 15 2024 // 4:30am: Resolved

Pontotoc EPA has completed replacing electric lines, and NESPARC crews have comepled fiber repairs. If you continue to have issues, please contact our helpdesk.

Thu Mar 15 2024 // 11:30am: Repairs in Progress

Pontotoc EPA is working to restore power to the affected areas, and replace broken poles. NESPARC crews are onsite and have tested fiber in the locations where trees were on the lines and lines were down. We are awaiting electric crews to complete work.

Thu Mar 15 2024 // 03:30am: Assessing Damage

Pontotoc EPA has broken poles in the area of HWY 341 and other areas serviced by our Algoma substation. This storm damage is causing significant disruptions in fiber services in this area. Crews are assessing the situation. We do not have an ETR at this time. We will post more updates here as they are available.

Affected Areas: (not all inclusive)

Foster Lane
Hwy 341
Key Lane
Old Airport Road
Owen Bend
Ponderosa Dr
Roberts Loop
Salmon Rd
South Pontotoc Rd as well as some other surrounding areas.

[Resolved] Core Network Maintenance

Thu, 14 Mar 2024 00:00:00 +0000

Thu Mar 14 2024 // 01:30am: Complete

Maintenance is complete and services are restored. If you are experiencing issues, please reach out to our helpdesk.

Thu Mar 14 2024 // 00:00am: In Progress

NESPARC will perform maintenance on core network equipment beginning 03-14-24 00:00:00 (midnight Wednesday night). There could be brief service interruptions while maintenance is performed. The maintenance could take as much as 2-3 hours. Thank you for your patience.

[Resolved] HQ Network Maintenance

Sat, 02 Mar 2024 00:00:00 +0000

Sat Mar 02 2024 // 00:22am: Complete

Maintenance is complete and services are restored. If you are experiencing issues, please reach out to our helpdesk.

Sat Mar 02 2024 // 00:00am: Scheduled

NESPARC will perform maintenance on core network equipment beginning 03-02-24 00:00:00 (midnight Fri night). There could be brief service interruptions while maintenance is performed.

[Resolved] Waterford Area Disruption

Fri, 23 Feb 2024 06:59:29 +0000

FRI Feb 23 2024 // 10:00am: RESOLVED

The Waterford issue has been resovled and services have been restored. If you continue to have issues please reach out to our helpdesk.

FRI Feb 23 2024 // 09:50am: Mitigating

Engineers have identified the issue and working to restore servcies. No ETR is available at this time.

FRI Feb 23 2024 // 06:59am: Investigating

Some subscribers serviced from the Waterford Substation are experiencing disruptions this morning. Engineers are investigating the issue and will provide an update as soon as possible here.. If you are affected you are encouraged to call our helpdesk so they can link you with the master ticket and get some troubleshooting information from you.

[Resolved] SISK AVE MAINLINE DAMAGE

Sun, 11 Feb 2024 06:59:29 +0000

SUN Feb 11 2024 // 2:57pm: Resolved

Repairs are complete and services are restored. If you continue to have issues, please reach out to our helpdesk.

SUN Feb 11 2024 // 06:59am: Repair In Progress

Some subscribers near Oxford High School and surrounding areas are experiencing service disruptions due to a broken electric pole on Buddy Easy Pkwy. Electric crews are working to repair the mainline power, and fiber crews are staged and ready to initiate repairs when the work area is safe. No ETR is availabe at this time. Updates will be posted here as they are available.

Affected Areas: (not all-inclusive)

Sweetgum Lane
Commonwealth Blvd
Sisk Ave
Cottonwood Cove
Persimmon Lane
Sycamore Drive

[Resolved] THACKER 234 MAINLINE DAMAGE

Thu, 08 Feb 2024 15:59:29 +0000

Fri Feb 09 2024 // 3:03am: Resolved

Splicing and repair of cable is complete and services are restored. If you continue to have issues, please reach out to our Helpdesk.

Thu Feb 08 2024 // 11:59pm: Repair In Progress

New cable run has been placed between vaults, and crews are currently splicing. Subscribers should begin to see services restored in groups.

Thu Feb 08 2024 // 3:59pm: Repair In Progress

At this time subscibers served off Thacker 234 have services interrupted due to a construction contractor boring into a mainline near the Links Apartments. Crews are on-site and working to repair the damages to the underground mainline cable as quickly as possible. There is no ETR at this time. More updates as they become available.

Affected Areas: (not all-inclusive)

Chinkapin Loop area
Garden Terrace area
Eagle Point area
Thacker Loop and surrounding areas
CR 3097 area
CR 3056
Royal Oaks area
Shady Oaks Circle area

[Resolved] UNPLANNED INTERRUPTION

Fri, 26 Jan 2024 08:29:00 +0000

Friday Jan 26 2024 // 08:29am: RESOLVED

On Friday Jan 26 2024 at 8:29, NESPARC performed unexpected emergency maintenance on two pieces of equipment in the main datacenter to resolve an issue affected a subset of subscribers. This maintenance caused a brief (less than 8 minutes) interruption in services for a subset of subscribers on the west side of our network. The issue was resolved quickly and services are operating normally for all affected subscribers at this time.

If you have further issues, please contact our helpdesk. Thank you for using NESPARC.

[Resolved] DIA Maintenance

Fri, 19 Jan 2024 00:00:00 +0000

Friday Jan 19 2024 // 03:35am: Completed

Maintenance is complete.

Friday Jan 19 2024 // 00:00am: Maintenance

On Thursday Jan 18, 2024 at MIDNIGHT (01-19-24 00:00:00) one of our upstream providers has scheduled maintenance on their network that will affect one of our circuits out of HQ. This maintenance will involve periodic interruptions on this circuit. Our redundant DIA circuits will pick up traffic while maintenance is being performed. At times when traffic transitions to the backup circuits, there could be brief service interruptios for our subscribers, but traffic should continue to flow normally during the maintenance. Our engineers will monitor the the progress and take action if necessary.

Maintenance will be completed by 01-19-24 05:00:00.

[Resolved] Enterprise DIA

Fri, 12 Jan 2024 10:35:00 +0000

Friday Jan 10 2024 // 10:35am: Resolved

The upstream provider identified multiple issues on the transport path with issues affecting a large number of circuits, and was able to mitigate and repair the issue in a timely fashion. The Enterprise DIA circuit is now operating normally.

Friday Jan 10 2024 // 10:35am: Investigating

Our Enterprise DIA circuit has experienced an event. Subscriber traffic has failed over to backup and is flowing normally to the internet.

Engineers are working to identify the issue and the upstream provider has been engaged.

More updates as they become available.

[Resolved] SPARC Network Upgrades

Wed, 10 Jan 2024 00:00:00 +0000

Wednesday Jan 10 2024 // 02:47am: Upgrades Complete

Upgrades are complete.

Tuesday Jan 9 2024 // MIDNIGHT: Network Upgrades

On Tuesday Jan. 9th 2024, starting at MIDNIGHT (01-10-2024 00:00:00) NESPARC will perform upgrades to core routers in the Enterprise substation.

Susbscribers should fail over to backup circuits, but there is the possibility that short interruptions will occur in the areas serviced on these core routers (Enterprise, Martintown, Ingomar, Cornersville and Waterford) as the updates are applied and routers are restarted.

The maintenance is expected to require 1-2 hours to complete.

[Resolved] HQ DIA Degredation

Sun, 07 Jan 2024 16:42:00 +0000

Sunday 01/07 7:22pm Resovled: Circuit Stable

The upstream provider has stabilized the circuit and it is running clean with no errors.

Sunday 01/07 4:42pm HQ DIA Taking Errors

One of our DIA circuits homed out of HQ is experiencing some framing errors, causing some periodic degredations in services. Upstream provider is working to isolate the issue and NESPARC engineers are doing additional troubleshooting and mitigation evaluations.

Short blips are to be expected in services as circuits re-route to backup and return.

We are working to mitigate the issue as quickly as possible. More info will be provided here as it is available.

[Resolved] SPARC Network Issues

Thu, 21 Dec 2023 11:00:00 +0000

Major Disruption: Resolved

At this time, we are marking the issue as resolved as we continue to monitor the network. If you continue to experience issues, please reboot your router and contact our Helpdesk.

Major Disruption: Services Restored - Testing

The internal networking issue has been resolved and subscribers are starting to come back online. We are testing and monitoring the network for additional issues.

Major Disruption: In Progress

While performing maintenance on a backup piece of hardware, it failed and is unrecoverable. This failure cascaded and took some internal networking offline, which has affected the SPARC network.

We are in the process of working to restore the internal network, which will restore services to the SPARC network.

[Resolved] Calix Cloud Degredation

Fri, 15 Dec 2023 08:28:00 +0000

1:01 PM 12/16 ‘Resolved

The provider has resolved this issue and services are functioning normally.

08:28 AM 12/15 ‘Investigating’

Please see the below announcement from our subscriber hardware provider (Calix). This issue affects speed test via our CommandIQ app, managing devices via the CommandIQ app, and other features dependant on the cloud services. We will update as we have more information.

Partial Outage: [Calix Cloud] Calix systems are unable to connect to Calix Telemetry Service. Issue: We are currently investigating issues with Calix CPEs being unable to connect to Calix Telemetry Service.

If Calix CPE is in a Degraded state due to Calix Telemetry Service, it will affect features depending on Calix Telemetry Service.

This will include features like Speed Testing, Telemetry Data for Client Devices, onboarding systems with CommandIQ/CommandWorx, and managing systems by the end subscribers using CommandIQ/CommandWorx.

Impact: The impact of this issue is currently limited to US Calix Cloud. At this moment we’re seeing the majority of the systems in the Connected state. We are continuing to monitor the impact and will make adjustments to the severity and impact based on available data.

Workarounds: There are no established workarounds at this time.

Our Cloud team is actively investigating this issue. We will keep providing regular updates until the resolution of this issue.

We apologize for any inconvenience this may have caused and thank you for your patience while we work to get this corrected.

[Resolved] HQ DIA 1 Degredation

Wed, 06 Dec 2023 18:05:00 +0000

10:01 PM 12/07 ‘Monitoring’

After monitoring, circuit health is good and no issues persist. Traffic is flowing normally.

Resolved issue.

3:33 PM 12/07 ‘Monitoring’

Loop tests verified no errors on the circuit. Traffic is flowing normally and engineers are monitoring for any issues. In the event additional events occur, traffic will be shifted over to another circuit.

More updates as they become available.

2:06 PM 12/07 ‘Testing’

Upstream provider has requested traffic test to verify circuit. We will briefly switch traffic back over to the affected circuit to check for errors. Subscribers may notice a brief interruption while routes converge.

More updates as they become available.

10:18 AM 12/07 ‘Investigating’

Upstream provider has located equipment errors between Memphis TN, and Oxford, MS and a field engineer is en-route to perform further testing.

More updates as they become available.

7:24 AM 12/07 ‘Monitoring’

Upstream testing and analysis of the affected circuit continues.

More updates as they become available.

9:24 PM 12/06 ‘Monitoring’

Subscriber services are functioning normally. Engineers continue to work with the upstream provider to isolate the issue on the affected circuit.

More updates as they become available.

6:24 PM 12/06 ‘Mitigating’

After investigation, the DIA circuit continued to have stability issues. Engineers re-routed traffic via different circuit, and services should be restored. Engineers continue to work with the upstream provider on the affected circuit.

More updates as they become available.

6:06 PM 12/06 ‘Investigating’

One of our DIA backbone circuits is experiencing some degredation. Engineers are investigating and preparing mitigation measures. All backup circuits are functional and operating normally. Some brief service interruptions may surface as failover processes engage and routes are re-learned.

More updates as they become available.

[Resolved] Broken Pole // St. Andrews Circle

Wed, 29 Nov 2023 15:56:00 +0000

10:01 PM 11/29 ‘Repairs Complete’

Repairs are complete and services are restored. If you continue to experience issues, please contact our helpdesk.

9:24 PM 11/29 ‘Repairs in Progress’

Crews have been working to restore services. New cable is placed, and splicing continues. No ETR at this time.

3:56 PM 11/29 ‘Crews Onsite’

An electric pole is broken in the area of 107 St. Andrews Circle, with some mainline fiber also broken. Crews are on-site and evaluating next steps. No action can be taken until electric crews have repaired power lines and the area is safe. No ETR at this time.

This outage is only affecting a small number of subscribers in the direct vicinity of the damage.

More updates as they become available.

[Resolved] Network Issues in Ingomar and Enterprise

Mon, 27 Nov 2023 15:38:00 +0000

RESOLVED ‘Services Restored’

Services to all subscribers in the area should be restored. Should you continue to have issues, first power cycle your equipment, and if that does not resolve the issue, please reach out to our helpdesk.

Instability : Testing Solution

We believe we have identified the issue and are working to resolve it. Personel are en route to the fiber hut to implement and test.

Instability : Investigating

We are aware of an on going issue with the our circuits in the Ingomar and Enterprise communities. We are currently investigating the issue and are actively monitoring.

[Resolved] Lafayette Springs Maintenance

Wed, 08 Nov 2023 08:00:00 +0000

11/08/2023 11:35 AM: Maintenance Complete

Testing is complete and services should be restored. If you continue to have issues, please contact our helpdesk.

11/08/2023 11:35 AM: Maintenance In Progress

Splicing is complete and testing is now in progress. Although most subscriber services are restored, some will experience brief interruptions in services as engineers test the repaired fibers.

11/08/2023 09:35 AM: Maintenance In Progress

Interconnects have been spliced and links restored. Crews continue to splice other tubes to restore subscriber services.

11/08/2023 08:35 AM: Maintenance In Progress

Crews have begun work and splicing is in progress.

NOTICE: Scheduled Maintenance // Lafayette Springs 214

On Wednesday November 07 2023, beginning at 8:00AM NESPARC will perform maintenance to repair a damaged 144ct mainline cable in the Lafayette Springs 214 Circuit.

This will affect the following areas (not all-inclusive): Please see the included map for a better representation of affected areas.

CR 251 / Lafayette Springs Road (north of Hwy 336)
Hwy 336 between Lafayette Springs Rd and Hurricane Rd
Benjamin Rd from CR 251 to Esperanza Rd

MAP OF AFFECTED AREA: (click here to view enlarged map)

The maintenance and repair is expected to take 2-3 hours to complete. Services will be impacted during this time, but are not expected to be down the entire time.

Thanks for your patience as we continue to work to impove the quality and reliabilty of our network.

[Resolved] Subscriber Firmware Updates

Fri, 03 Nov 2023 11:00:00 +0000

11/06/2023 09:22 AM: Maintenance Concluded

Firmware push was successful.

11/03/2023 11:00 AM: Subscriber Device Maintenance

We are starting to proactively push new firmware to NESPARC-provided subscriber routers. Beginning this afternoon, and over the night through the maintenance periods over the weekend, your router may reboot, and you may experience a brief interruption of services. These changes address stability issues and optimize performance. This is a software change and should only briefly impact services.

Thanks for your patience as we continue to work to impove the quality and reliabilty of our network.

[Resolved] Taylor Circuits issue

Thu, 26 Oct 2023 08:31:00 +0000

6:00pm Repairs Finalized

Crews have finalized repairs. If you are continuing to experience issues, please contact our helpdesk.

4:30pm Repairs Completed | Monitoring

Service has been restored from today’s damage. We are continuing to test and monitor for additional issues.

2:20pm Repairs Ongoing

Fibers are being reconnected and subscribers are coming back online. The work has not completed yet, so there may be additional interruptions until fully resolved.

12:45pm Repairs Continue

The new fiber line has been hung and is in progress to be connected to existing lines, which will restore service.

10:30am Repairs Underway

We have begun to hang new fiber line to replace the damaged portion.

08:55am Damage Found

We have found that our mainline fiber has been significantly damaged and will need to be repaired. We are preparing to begin repairs.

08:31am Troubleshooting

We are currently investigating an issue affecting the Taylor Circuits. Crews are en route to investigate.

[Resolved] Pebble Creek Mainline Troubleshooting

Wed, 25 Oct 2023 14:16:00 +0000

02:20pm Mainline Troubleshooting

We are currently investigating some mainline issues affecting the Pebble Creek area. Customers may experience some distruptions as engineers test fibers feeding that area. Thank you for your patience.

[Resolved] Fiber Main Cut // Thacker, Wellsgate, Hwy 6 West

Tue, 24 Oct 2023 15:36:00 +0000

01:45am 10/25 pm Repair Complete

Splicing is complete and cable is tested. Services should be restored to all subscribers. Thank you for your patience during this event.

10:30pm Repairs In Progress

Splicing is well underway and the interconnect fibers to other hhuts have been splied. Splicing on other tubes continues. Subscribers should start seeing services restored.

09:14pm Repairs in Progress

Construction is complete, and the vaults have been set. Cables are prepped and splicing is in progress. No ETR at this time but crews are working to complete repairs as quickly as possible.

More udpates as they become available.

06:09PM Repairs in Progress

A 144ct main trunk cable was cut near Ricky D Britt Drive on the Thacker 214 circuit. Multiple entities are engaged and on-site working to repair the complex damage as quickly as possible. Construction and splice crews are on site. No ETR is available at this time. Updates will be posted here as they are avaialble.

This is affecting all (but not limited to) the following areas:

All of Wellsgate and West Wellsgate
Meadowview
West Oxford Loop
Woodlawn
Wedgewood
Ricky D Britt Drive
Meadowlawn
Park West
Gater Rd.
Hwy 6 West (between West Oxford Loop and Wellsgate)

Thank you for your patience as we work to resolve this issue as quickly and safely as possible.

03:30pm Investigating

We are currently seeing alarms in the Thacker substation, affecting subscribers on Hwy 6 West, West Oxford Loop, Wellsgate, and surrounding areas. Crews are investigating.

We will update here as more information becomes available.

[Resolved] Service Disruptions // Hwy 7 South Area

Wed, 04 Oct 2023 14:36:00 +0000

6:34pm RESOLVED

Repairs are complete and services are restored in the damaged area. If you continue to have issues please reach out to our Helpdesk.

5:30pm Repair In Progress

Teams have identifed the damaged mainline fiber and are working to restore services as quickly as possible. Some additional customers may experience brief (less than 30 seconds) interruptions as we test other fibers in the cable.

We will update here as more information becomes available.

3:30pm Investigating

We are currently seeing alarms for roughly 70 customers in the Cross Creek, Yocona Ridge, and surrounding areas. Crews are investigating currently to locate the issue.

We will update here as more information becomes available.

[Resolved] EMERGENCY ROUTER MAINTENANCE // ENTERPRISE

Mon, 11 Sep 2023 16:41:00 +0000

Mon 9/11 6:01 PM: UPDATE // Maintenance Complete The emergency maintenance is now complete and services verified back operational. A race condition was experienced causing an unplanned, service interrupting issue. The issue was corrected and a workaround put in place to prevent future events on this particular equipment. We apologize for the inconvenience.

If you should continue to have issues with your service, please reach out to our helpdesk to continue to troubleshoot.

NOTICE: EMERGENCY ROUTER MAINTENANCE // ENTERPRISE

EMERGENCY MAINTENANCE: due to an unplanned equipment issue, we must make an emergency change to one of the core routers on our network in the Enterprise area. This could affect services to subscribers in the Ingomar, Ecru, Friendship, Cairo, Enterprise, Potts Camp, Martintown, Hickory Flat, Cornersville, and Waterford areas. We do not expect this issue to impact ALL customers in these areas. The maintenance should take about 15 minutes to perform. We are sorry for this inconvenience.

[Resolved] Sardis Lake 224 Maintenance

Thu, 31 Aug 2023 00:00:00 +0000

NOTICE: Scheduled Maintenance // Sardis Lake 224

On Wednesday night August 30, beginning at midnight (00:00:00 8/31) NESPARC will perform maintenance to repair a damaged 144ct mainline cable in the Sardis Lake 224 Circuit, on Anchorage Road. Services will be interrupted while crews replace and splice the damaged section.

This will affect the following areas (not all-inclusive):

Areas south of Keystone Cottages on Anchorage Rd, all the way to West Oxford Loop
All of St. Andrews area
Price Hill Road area
Some areas of Anderson Rd. near West Oxford Loop

The maintenance and repair is expected to take 5 hours to complete.

Thanks for your patience as we continue to work to impove the quality and reliabilty of our network.

[Resolved] Small Outage // CR 251 LS214

Sat, 19 Aug 2023 15:19:00 +0000

09:28 am Aug 20: Repairs Complete

Repairs are complete and crews are hands-off. All services should be restored. Should you continue to have issues, please reach out to our helpdesk.

08:31 am Aug 20: Repairs in Progress

Repairs continue. Splicing has commenced and subscribers should be seeing services restored as splicing proceeds.

06:49 am Aug 20: Repairs in Progress

Repairs continue. Due to complications, some brief interruptions on CR 251 North of Benjamin Rd. are necessary. Crews need to perform construction and splicing that will affect these subscribers.. Downtime is estiamted to be approx. 30 mins to one hour.

10:29 pm Aug 19: Repairs in Progress

Crews located the issue earlier this afternoon and have been working multiple issues to attempt repair. There are complications and we need to wait for daylight to complete repairs. We expect to have repairs completed shortly after dawn in the morning. We are sorry for this inconvenience.

3:19 pm Aug 19: Damaged Mainline // LS 214 // CR 251

There is a damaged mainline fiber affecting a subset of subscribers on CR251 near HWY 30. Crews are investigating. Affected Areas:

CR 251
CR 250

Thanks for your patience as we continue to work to impove the quality and reliabilty of our network.

[Resolved] Emergency Mainline Repair // Hwy 30 // Woodson Ridge 224

Wed, 16 Aug 2023 10:19:00 +0000

2:38 pm Aug 16: Repair Complete

Repairs on this damaged area are complete and services are restored. If any issues persist, please reach out to our Helpdesk. Thanks for your patience.

11:48 am Aug 16: Repairs in Progress

Crews have replaced the damaged fiber and are preparing to splice both ends. There will be interruptions in service while splicing is performed. Crews are working to restore services as quickly as possible.

10:30 am Aug 16: Damaged Fiber // Hwy 30

A large truck damaged some fiber on Hwy 30 near Oxford Sand and Gravel // MMC Materials. Crews are working to replace the fiber. Intermittent interruptions might occur for customers EAST of 689 HWY 30 during this repair. Affected Areas:

HWY 30 EAST (BETWEEN 689 and 893 HWY 30 EAST)
CR 237
CR 235

Thanks for your patience as we continue to work to impove the quality and reliabilty of our network.

[Resolved] Enterprise 214 Damaged Fiber

Mon, 07 Aug 2023 12:19:00 +0000

OUTAGE: Damaged Fiber // Hwy 30

There is mainline fiber damage on Enterprise 214 affecting customers in the following areas:

CR 281
CR 54
CR 59
CR 60
CR 64 North
CR 65
HWY 30 West (between 1000 and 1120)
Sioux Lane
Immokalee Lane

Crews are investigating and working to restore service as quickly as possible. More info will be posted here as available.

Thanks for your patience as we continue to work to impove the quality and reliabilty of our network.

Lafayette Springs 234 Maintenance (On-going)

Thu, 27 Jul 2023 08:00:00 +0000

ON-GOING: Scheduled Maintenance

NESPARC, as part of ongoing efforts to optimize and improve our quality of service, will be performing troubleshooting and maintenance in the area of CR 415, The Lakes, Pebble Creek, and surrounding areas.. Customers may experience brief interruptions as we troubleshoot and repair issues proactively.

Thanks for your patience as we continue to work to impove the quality and reliabilty of our network.

[Resolved] Scheduled Core Network Maintenance

Mon, 17 Jul 2023 11:00:00 +0000

7/17/2023 11:00 AM: Scheduled Maintenance

NESPARC will make some necessary core network changes at 11:00 am Central Time on Monday July 17, 2023. These changes are for network optimization, and to improve network resiliency. This is a software change and should only briefly impact services, if at all.

Thanks for your patience as we continue to work to impove the quality and reliabilty of our network.

[Resolved] HQ DIA Issue

Mon, 10 Jul 2023 21:39:00 +0000

7/12 07:00am: Resolved

Monitoring overnight confirmed the circuit is operational and is passing traffic normal. This incident is now marked as resolved.

7/11 17:00 pm: Resolved

We are seeing services restored on this circuit. However we are leaving the incident open to monitor as we have not received word from the upstream provider that repair work is completed. More updates provided as they are available.

7/11 10:13 am: Investigating

Upstream provider reports techs on-site and working to isolate the issue… More updates provided as they are available.

7/11 07:27 am: Investigating

Upstream provider reports techs are en route and will be on site shortly… More updates provided as they are available.

7/11 05:27 am: Investigating

Upstream provider reports OTDR shots taken and damage is located. Repair crews have been dispatched.. More updates provided as they are available.

7/11 03:58 am: Investigating

Upstream provider Tier III has been engaged to assist with resolving the issue. More updates provided as they are available.

7/11 01:58 am: Investigating

Upstream provider TNOC Tier II techs have arrived on-site and are assessing. More updates provided as they are available.

10:06 PM: Investigating

Upstream provider TNOC has escalated and is investigating the cause of the disruption. More updates provided as they are available.

9:39 PM: Investigating

One of our DIA circuits is experiencing issues. Subscriber traffic automatically switched over to one of our other circuits and is passing normally. Subscribers might have noticed a slight blip in services as the failover circuit picked up.

Trouble tickets are opened with the upstream provider and engineers are investigating. No ETR is available at this time. More info will be provided as it is available. Thank you for your patience.

[Resolved] Damaged Fiber In West Oxford

Fri, 23 Jun 2023 18:00:00 +0000

Outage in West Oxford : Repairs Completed

On-site techs have finsihed splicing fibers. We show affected customers are back online. Should you continue to have issues, pleae contact our Helpdesk to report your issue.

Outage in West Oxford : Repairs Underway - Update

Fiber Techs have hung new fiber to replace damaged section. The new fiber is currently being spliced to reconnect with existing fiber.

Outage in West Oxford : Repairs Underway

Fiber Techs have discovered the source of the fiber damage and located the affected section. Materials have been delievered to the site to begin replacing and repairing the damaged section. Affected customers have been found along the following roads:

CR 105
CR 158
CR 177
CR 156
CR 1075
CR 160
CR 173
CR 175

Outage in West Oxford : Investigating

We are investigating reports of several customers in the area of West Oxford being down. Early indications are that there is damage to fiber.

[Resolved] HWY 9 // MAINLINE MAINTENANCE

Wed, 14 Jun 2023 08:00:00 +0000

HWY 9 MAINTENANCE: COMPLETEs

Repairs are completed and services are restored.

HWY 9 MAINTENANCE: In Progress

Crews have completed the work on the main cable and most customers should see services restored. Crews are beginning the work through the damaged area to move approx. 8-10 taps onto the new cable to restore services to those customers. More updates as they become available.

HWY 9 MAINTENANCE: SCHEDULED

On Wednesday, weather permitting, NE SPARC will perform scheduled repairs on a section of mainline damaged by the recent March tornadoes.

The repair work will affect customers in the area WEST of 7840 HWY 9 S. We hope to begin work around 8 a.m., and expect the work to take approx. 4 hours to complete. Services will be interrupted during this time and will be restored in batches as fiber is spliced. We appreciate your patience.

As always if you are experiencing issues, you may contact our Helpdesk at any time using the information provided here.

[Resolved] Enterprise DIA Issue

Sun, 11 Jun 2023 16:00:00 +0000

Enterprise DIA: Resolved 13:20 / Jun 12 2023

The upstream transport provider successfully repaired the damaged fibers and all services are restored.

Enterprise DIA: UPDATE : 6/12 10:35am

The upstream transport provider crews are onsite in the railyard and have completed excavation of the site, and prep of new fiber and conduit. They are working to repair cables. No ETR is available at this time.

Enterprise DIA: UPDATE : 8:41PM

The upstream transport provider has identified a large fiber damaged in a railyard crossing in Atlanta. They are working logistics to get the fiber repaired ASAP. More updates will be posted as they are available. No ETR is available at this time.

Enterprise DIA: investigating

The DIA circuit serving Enterprise Substation has suffered an issue and is in a degraded state. Upstream providers are investigating.

Taffic that would normally flow through this circuit has re-routed to one of our backup circuits and is flowing as expected.

More infornation will be posted here as it is available.

[Resolved] Enterprise 214 Outage

Fri, 02 Jun 2023 13:00:00 +0000

MAINLINE DAMAGE: reapirs complete

Repairs were completed this evening and all services verified operational.

As always if you are experiencing issues, you may contact our Helpdesk at any time using the information provided here.

MAINLINE DAMAGE: repairs in progress

An oversize truck has caused significant damage to mainline fiber near 1052 CR 56 in Union County. This damage is affecting customers on the following county roads:

CR 56
CR 57
CR 58
CR 287

Crews are onsite and working to repair the damage as quickly as possible. No ETR is available at this time. Updates will be posted here as they are available.

If you have questions please contact our helpdesk using the information provided at the bottom of this page.

[Resolved] Ingomar 214 Planned Outage

Fri, 12 May 2023 08:00:00 +0000

PLANNED OUTAGE: complete

This manintenance is complete and services are restored.

PLANNED OUTAGE: notice

On Friday May 12, 2023 at 8:00am NESPARC will conduct a planned outage comply with MDOT requirements to relocate fiber at the intersection of HWY 15 and CR 101 in Ingomar.

This outage will affect subscribers on the Ingomar 214 Circuit in and around the following areas / roads: (map provided below)

CR 86 (South of address 1645)
CR 87
CR 88
CR 90
CR 96
CR 98
CR 99
CR 100
CR 101 (and adjacent streets / neighborhoods)
Other nearby areas fed from CR 101 and south

MAP OF AFFECTED AREA: (click here to view enlarged map)

Crews have prepped cables and enclosures to minimize the downtime required for the cable replacement, and will work as quickly as possible to restore services. We expect full restoration to be complete within 2 to 3 hours, although most customers will have services restored in real time as splicing is completed.

Any updates, as well as a completion notice will be posted here when repairs are complete. We appreciate your patience during this process to keep the network operating optimally, and apologize for the inconvenience.

If you have questions please contact our helpdesk using the information provided at the bottom of this page.

[Resolved] Cornersville 214 // Waterford Planned Outage

Tue, 09 May 2023 08:00:00 +0000

PLANNED OUTAGE: 05-09-23 09:45 am COMPLETE

Maintenance is complete and services are restored.

PLANNED OUTAGE: notice

On Tuesday May 9, 2023 at 8:00am NESPARC will conduct a planned outage to repair severely damaged mainline fiber in the Cornersville 214 Circuit.

This outage will affect all subscribers WEST of 4125 HWY 349 SOUTH on the Cornersville 214 Circuit, and ALL subscribers served out of the Waterford substation.

Crews have prepped cables and enclosures to minimize the downtime required for the cable replacement, and will work as quickly as possible to restore services. We expect full restoration to be complete within 3 to 4 hours, although most customers will have services restored in real time as splicing is completed.

Any updates, as well as a completion notice will be posted here when repairs are complete. We appreciate your patience during this process to keep the network operating optimally, and apologize for the inconvenience.

If you have questions please contact our helpdesk using the information provided at the bottom of this page.

MAP OF AFFECTED AREA: (click here to view enlarged map)

[Resolved] Damage to mainline in Grand Oaks Subdivision

Mon, 27 Mar 2023 14:33:00 +0000

Primary repairs concluded: Monitoring

Primary repairs to the fiber have been concluded and the majority of customers are back online. Work continues for the few customers that are currently still offline.

As we continue to monitor the status, if you are still experiencing issues, please contact our Helpdesk at (833) 637-7272.

Damage to mainline in Grand Oaks Subdivision: Repairing

A boring crew damaged mainline fiber in the Grand Oaks Subdivision. Immediately, a small number of customers went offline. As repairs continue, services may be affected temporarily for other in the neighborhood.

[Resolved] Brittany Woods Maintenance

Thu, 16 Mar 2023 10:15:02 +0000

Planned Circuit Upgrade : Completed

Crews have completed all work and services are back operating normally. If you have any further issues please reach out to our Helpdesk for support. Thank you for using NESPARC.

Planned Circuit Upgrade : Planned

On Thursday March 16, 2023 NESPARC will perform scheduled maintenance on the circuit affecting the west half of Brittany Woods Subdivision in Oxford. Due to the new road construction, mainline underground fiber has to be relocated, and as a result will have to be cut and re-spliced.

Crews have already bored in new conduit and prepped the new fiber, and beginning around 8:30 am will disconnect the old fiber and begin spllicing in the new cable. This will interrupt all services for subscibers in that area until splicing is complete.

Crews will splice fibers in order and customers’ service will come back up accordingly.

We expect the time of disruption to be short, and will work as fast as possible to restore services.

Subsets of subscribers on the following streets will be affected:

Suncrest
Brittany Dr.
Woodglen
Cedarcrest
Hillmont
Forest Circle
Haden Dr.
Brandywine (not all customers)
Sand Hill Dr.
Debbie Ln.
Broome Loop

[Resolved] Ingomar 234 Outage

Thu, 16 Mar 2023 09:47:00 +0000

Outage: Repair Complete

Repairs are complete and splicing is finished. There will be additional brief interruptions for a short time so light levels can be verified and tested. This will be done by the end of the day. Thanks for using NESPARC.

Outage: Repair Underway

There was a major fiber cut earlier this morning in the area of Hwy 15 and Hwy 346 in Ecru, MS. Mainline that services Hwy 346 to the west of Hwy 15 was affected. Crews are onsite and splicing fiber now and customers should be coming up as fibers are splieced. More info here as it is available.

[Resolved] Enterprise DIA Upgrade

Fri, 10 Feb 2023 08:15:00 +0000

Maintenance Complete : Resolved

Maintenance is complete, and circuit upgrades were successful. Services are operating normally. Thank you for your patience.

Planned Circuit Upgrade : Planned

On Friday Feb. 10, 2023 NESPARC will perform scheduled maintenance on our Enterprise DIA backbone circuit. The maintenance will activate a new path to increase reliability and bandwidth. As a result of the acvtivation of the new path, it is possible that subscribers may see brief interrupts in services while the new circuit is broght online.

There is sufficent redundancy to handle subscribers’ internet traffic while the circuit is being activated, but the interruptions are expected and necessary as routing paths converge over to the redudnant circuit and back.

We will update here when maintenance is complete. Thank you.

[Resolved] Enterprise Maintenance

Thu, 02 Feb 2023 01:00:00 +0000

MAINTENANCE : Maintenace Complete

Maintenance on the Enterprise Substation has been completed.

MAINTENANCE : Enterprise Shelf 5

In order to resolve a software issue, engineers will restart Enterprise Shelf 5 tonight during the maintenance window (02/02 01:00am). This will impact services for a subset of customers in the Enterprise area and the service impact should be less than 10 minutes, while the shelf restarts.

As always if you are experiencing issues, you may contact our Helpdesk at any time using the information provided here.

Detailed information about scheduled maintenance windows

[Resolved] Cornersville / Waterford Maintenance

Sat, 28 Jan 2023 14:18:00 +0000

MAINTENANCE : Maintenace Complete

Maintenance on the Cornersville Substation has been completed, and subscriber services restored.

MAINTENANCE : Cornersville / Waterford

Maintenance was performed last night but did not resolve the issue. Tonight at midnight, (1/29 00:00 ) engineers will perform additional maintenance on Cornersville shelf 1 to resolve the issues. The hardware will be power-cycled and services will be impacted Cornersville and Waterford Customers. The service impact should last approx. 15 minutes.

As always if you are experiencing issues, you may contact our Helpdesk at any time using the information provided here.

Detailed information about scheduled maintenance windows

MAINTENANCE : Cornersville Shelf 1

In order to resolve a software issue preventing subscrib er provisioning, engineers will restart Cornersville Shelf 1 tonight during the maintenance window (1/28 02:00am). This will impact services for a subset of customers in the Cornersville area and the service impact should be less than 10 minutes, while the shelf restarts.

As always if you are experiencing issues, you may contact our Helpdesk at any time using the information provided here.

Detailed information about scheduled maintenance windows

[Resolved] Enterprise Router Circuit Issue

Thu, 19 Jan 2023 10:45:00 +0000

Enterprise transit to HQ - update 1:29pm: Monitoring

The damaged portion of fiber has been bypassed pending additional repairs. At this time, services should be restored to the affected circuits. If customers are continuing to have issues, please contact our Helpdesk at (833) 637-7272. Enterprise transit to HQ - update 11:35am: Investigating Testing from several locations, we have found some damage on the transit line connecting the Enterprise hut to Headquarters. Crews are en route to the area of damage to isolate the damage and begin repairs. Enterprise Circuit Down : Investigating We began receiving alerts around 10:45 am that various circuits were reporting offline, specifically the Enterprise, Waterford, Martintown, Cornersville, and Ingomar. We are currently investigating the issue and the cause.

[Resolved] Bethlehem Rd // Waterford Fiber Issue

Thu, 05 Jan 2023 14:18:00 +0000

UPDATE: 1/5 18:01pm: RESOLVED

The damaged fiber causing the Waterford issues has been repaired and all services restored.

UPDATE: 1/5 14:50pm: Repairing

We have identified the damage affecting customers on Bethlehem Rd. in Potts Camp, and repair efforts are underway. More updates here as repairs progress.

Bethlehem Rd. Issue: Investigating

We are some subscribers on Bethlehem Rd // Potts Camp area are experiencing an issue causing interruption of service. We are working to locate the issue and will update here when we have more information.

[Resolved] Northpointe Dr. Fiber Damage

Thu, 05 Jan 2023 13:18:00 +0000

UPDATE 1/5 15:21pm : Resolved

Repairs have been completed and services restored. If you should have any further issues, please contact our Helpdesk.

UPDATE 1/5 14:53pm : Repairing

We have identifed the damaged area, and crews are working to repair. No ETR at this time. Updates will be posted here as available.

Northpointe Drive // Fiber Damage : Investigating

We are working an issue where subscribers between 100-120 Northpointe Dr. serviced out of our HQ substation are experiencing an outage. We are working to locate the fiber damage and will update here when we have more information.

[Resolved] Network Ring Maintenance

Wed, 04 Jan 2023 10:00:00 +0000

2023-01-04: Maintenance Complete

Maintenance was completed successfully without any interruptions or affecting subscriber services.

2023-01-04: Unscheduled Maintenance

Proactive monitoring has alerted us to some issues with the network between Headquaters -> West Oxford substations. To correct this issue, engineers will reconfigure hardware on the ring during the day with vendor support.

No service impacts are expected, however brief interruptions could occur during ring failover, which could possibly affect susbscribers fed from the following substations:

Headquarters (Northpointe area, Hwy 7 N, College Hill Switch area)
Sardis Lake (Old Sardis Road area, St. Andrews area, Lakeway Gardens, College Hill area)
West Oxford (Hwy 6 west, and north and south of Hwy 6 West)
Thacker (Eagle Point area, West Oxford Loop area)

We expect to begin work on 01/04/23 10:00am, and expect the duration of work to be about an hour. This site will be updated when maintenance is complete.

[Resolved] DIA Instability

Wed, 28 Dec 2022 16:18:00 +0000

2023-02-08 : Maintenance Complete

The upstream provider has completed several areas of repair to address the issues outlined here. Several spans of fiber were replaced, and some electronics were changed along the path to address instability. After testing the provider believes the issues to be resolved. Thank you for your patience while addressing this issue.

2023-01-27 : Additional Maintenance Require

The upstream provider will schedule further maintenance to attempt to complete the necessary repairs on the fiber path. Thank you for your patience. Further updates will be provided here when available.

2023-01-24 : Maintenance Scheduled

The upstream provider has scheduled further (and hopefully final) maintenance starting at midnight tonight (00:00 1/25/23) to attempt to complete the necessary repairs on the fiber path. We will update here with the results of tonights maintenance.

2023-01-20 : Further Mainteance Needed

The upstream provider worked throughout the maintenance window, but was unable to complete full repair the issue. More maintenance is required to complete the repair and scheduling is in progress.

2023-01-16 : Further Mainteance Needed

The upstream provider worked throughout the maintenance window, but was unable to complete full repair the issue. A new maintenance window has been scheduled for Tuesday night at midnight (1/18 00:00) to continue work to repair the issue. More updates will be provided here as they become available.

2023-01-12 : 12:10 am : Repair In Progress

The upstream provider has begun maintenance. Brief service interruptions may pop up as maintenance is performed, as traffic switches over to alternate paths and routes reconverge. We will update here later in the morning after the maintenance window closes. Thank you for your patience.

2023-01-11 : Stage 2 Repair Complete

The second stage of repairs were completed on Tuesday night after midnight (Wednesday Morning). The upstream provider advised they will need more time to fully complete repair, and scheduled an additional maintenance window for Wednesday Jan 11 beginning at midnight (1/12 00:00:00). We will post updates here as efforts progress.

2023-01-07 : Stage 1 Repair Complete

The first stage of repairs were completed on Thursday night after midnight (Friday Morning). The upstream provider advised they will need more time to fully complete repair, and scheduled an additional maintenance window for Tuesday Jan 10 beginning at midnight (1/11 00:00:00). We will post updates here as efforts progress.

2023-01-04 : Repair Scheduled

The upstream provider has advised that measures to repair the DIA path with take place on Thursday Jan 5 starting at midnight (00:00 1/6/23).

We continue to notice very brief (<2s>) flaps of this circuit. We appreciate your patience while this issues is resolved.

2023-01-03 : Repair Scheduled

The upstream provider has advised that measures to repair the DIA path with take place on Thursday Jan 5 starting at midnight (00:00 1/6/23). There could be multiple interruptions of service while spans are repaired and equipment is swapped. Thank you for your patience during this issue.

2022-12-31 : Provider Update

The upstream provider has advised they have located the issue, and have engaged management and T3 team to schedule a repair. The path affected serves other customers and USP is coordinating with all involved to schedule maintenance. We will update here when a firm date is set for maintenance.

2022-12-26 : Investigating

We are aware of an issue with one of our DIA Internet connections out of our main datacenter. Engineers are currently investigating. Upstream provider has isolated the issue to a particular piece of hardware near Dallas, TX and is working to resolve.

Details: One of our DIA circuits is experiencing some very quick (less than 2 seconds) flaps, meaning the circuit is going down and back up very quickly. The transition is too quick for the system to fail over to a backup circuit, but just long enough to cause a slight buffer if it happens at the right time.

We expect this to be resolved quickly by the upstream provider. More information will be provided as it is available.

Thank you for your patience and for using NESPARC.

[Resolved] Subscriber Firmware Upgrades

Tue, 20 Dec 2022 23:46:00 +0000

MAINTENANCE : Scheduled / On-Going

In order to keep our NESPARC systems operating optimally, engineers will be scheduling software maintenance and upgrades during our Scheduled Maintenance Windows (midnight - 06:00am) over the next few weeks. These upgrades will push new firmware to our subscriber Gigaspire routers.

The workflow will push a software upgrade and restart the router to apply it, resulting in an interruption in service lasting approx. 5 minutes. There may be as many as 2 reboots of the equipment depending on the current firmware version.

As always if you are experiencing issues, you may contact our Helpdesk at any time using the information provided here.

Detailed information about scheduled maintenance windows

[Resolved] Brittany Woods Issue

Mon, 26 Sep 2022 16:18:00 +0000

Intermittent Issue : Resolved

The issues affecting Brittany Woods have been identified and resolved.

Intermittent Issue : Investigating

We have identified an issue that could be causing services to be intermittently interrupted for customers served from Brittany Woods substation. Engineers are evaluating and working to isolate the issue.

More info and updates will be posted here as they are available.

[Resolved] SCHEDULED MAINTENANCE

Wed, 21 Sep 2022 14:18:00 +0000

MAINTENANCE : Scheduled / On-Going

In order to keep our NESPARC systems operating optimally, engineers will be performing software maintenance and upgrades during our Scheduled Maintenance Windows (midnight - 06:00am) over the next few weeks. The first maintenance will be performed on Mnday night, September 26, starting at midnight.

While maintenance is being performed, there may be short interruptions in service while hardware is rebooted. We will strive to keep these interruptions as minimal as possible.

As always if you are experiencing issues, you may contact our Helpdesk at any time using the information provided here.

Detailed information about scheduled maintenance windows

[Resolved] Waterford/Cornersville Outage

Sat, 03 Sep 2022 17:13:00 +0000

Outage: Service Restored

Service has been restored to Waterford by temporarily routing service to an alternate fiber. This has not restored service yet to some of our Cornersville customers. We will continue to work to restore service to everyone, and will schedule a permanent repair in the next few days.

Outage: Investigating

We are investigating the cause of an outage affecting all of Waterford and a subset of Cornersville. Crews are en route to determine the cause of the outage and to begin repairs.

[Resolved] Enterprise Outage

Tue, 30 Aug 2022 08:00:00 +0000

MAINLINE DAMAGE: Resolved

Electrical crews safely replaced poles and hung lines today and aided our fiber team in repairing the fiber lines. We appreciate their assistance getting our customers back online. We are monitoring this area to make sure everything is working correctly. If you still experiencing issues, please call our Help Desk at 1-833-NESPARC.

MAINLINE DAMAGE: Mitigating

Crews have identified the damage and power crews have begun to secure the lines to create a safe working environment. There is a mitigation plan developed to restore services temporarily while electric poles are replaced and infrastructure is repaired to allow for the replacement of the mainline fiber.

MAINLINE DAMAGE: Investigating

Due to the major storms in the area, there is mainline fiber damage affecting CR 244, CR 243, CR 267 and CR 259 in Union County. The section of line is in a remote area, and also has electrical lines down around it. Electrical power was backfed from a different direction to get power restored, however due to the nature of the downed lines it is currently unsafe for fiber crews to be in the area.

Power crews are on-site assessing the situation, and fiber crews will work to implement a temporary solution to restore services as soon as it is safe to do so.

We will update here as more information becomes available.

[Resolved] Brittany Woods Shelf 4 Reload

Wed, 24 Aug 2022 11:51:00 +0000

SHELF REBOOT: Completed

The emergency reboot of the shelf in Brittany Woods has completed and has resolved the issue. We continue to monitor connections on the shelf and communicate with the Helpdesk about remaining issues.

SHELF REBOOT: Brittany Woods Shelf 4

An emergency reboot of a shelf in Brittany Woods Substation will be performed at 11:55 am to resolve issues with several customers in that area. We are sorry for any inconvenience this may cause.

[Resolved] Taylor Outage

Tue, 14 Jun 2022 15:47:00 +0000

MAINLINE DAMAGE: Repairs Completed - Monitoring

Repairs have been completed at this time and we are monitoring for additional issues. If you are still having issues at this time, please contact our Helpdesk to report them.

MAINLINE DAMAGE: Update: 822pm - Repair In Progress

During the course of repair, more damage was located in the vicinity of the initial damage. Crews continue to work as quickly as possible to restore services to our subscribers south of CR 337 down HWY 7 S. The damage is located on a crossing of HWY 7 and heavy traffic has also slowed the repair efforts. We will update again here as we have more information.

MAINLINE DAMAGE: Repair In Progress

Subscribers south of CR 337 (around 992 Hwy 7 S) are currently down due to a logging truck ripping down fiber and power across HWY 7. Crews are working to repair the damage and restore services as quickly as possible. There is no ETR at this time.

[Resolved] West Oxford Outage

Thu, 26 May 2022 02:47:00 +0000

SUBSTATION OUTAGE: UPDATE 06:34am RESOLVED

Damaged equipment has been repaired. Services are operating normally.

SUBSTATION OUTAGE: UPDATE 05:29am

We were able to temporarily reroute power around the damaged equipment to get power back to the hut, however this is a temporary solution. The system is running on alternate battery power. When preparation is ready, we will take down the entire hut again to wire in the new equipment. Currently services are restored but be advised there will be an outage when equipment is replaced.

SUBSTATION OUTAGE: Repair In Progress

Due to storm damage, power systems have been damaged at West Oxford Substation resulting in the substation being offline for fiber subscribers. Backup and redundant systems are also damaged. Engineers and technicians from both the power and fiber sides are working to resolve the issue as quickly as possible. Equipment will need to be replaced to restore power to the fiber equipment, and this is in progress. More updates as they are available.

[Resolved] Fiber Damage - CR 16 - West Union Area

Sun, 15 May 2022 20:45:00 +0000

FIBER DAMAGE: UPDATE 10:14PM

The 12ct fiber across CR 16 was down with damaged strand. Crews are working to replace and re-hang / lash the fiber. At this time it appears the fiber itself is not damaged. More updates to follow.

FIBER DAMAGE: Enterprise 234 - CR 16: Evaluating

We are aware of some mainline fiber damage at the intersection of HWY 30 and CR 16 in the West Union area. Crews are working to assess and repair the damage as quickly as possible.
Thanks for your patience and thanks for using NESPARC.

[Resolved] Fiber Damage Near HWY 6 and Dusty Trail

Mon, 09 May 2022 11:45:00 +0000

FIBER DAMAGE: Lafayette Springs Substation (244)

We are aware of some mainline fiber damage near 6 and 6 junction, in the area of Dusty Trail. A log truck damaged power lines and fiber lines crossing the highway. Customers downstream from this area are experiencing disruptions. Crews are on-site and working to repair the damage as quickly as possible.
Thanks for your patience and thanks for using NESPARC.

[Resolved] Planned Maintenance - Enterprise

Sat, 07 May 2022 00:30:00 +0000

PLANNED MAINTENANCE: Enterprise Substation

At midnight on Friday May 6, 2022, engineers will restart Enterprise Shelf 2 to clear up a software issue.

If you are serviced from this shelf, and your service is not operational on Thursday morning, please start with power cycling / rebooting your equipment, and if that does not resolve the issue, reach out to our Helpdesk.
Thank you for using NESPARC

[Resolved] Planned Maintenance - Oxford and Taylor

Thu, 05 May 2022 00:30:00 +0000

PLANNED MAINTENANCE: Taylor // Oxford Substations

At midnight on Wednesday May 4, 2022, engineers will begin planned maintenance on Oxford and Taylor substations and will be upgrading software on electronics in the backbone. There will be brief (less than 15 mins) outages as the hardware is restarted after the software update. Maintenance should be complete by 05/05/22 02:00:00 am
If you are serviced out of one of these substations, and your service is not operational on Thursday morning, please start with power cycling / rebooting your equipment, and if that does not resolve the issue, reach out to our Helpdesk.
Thank you for using NESPARC

[Resolved] Waterford Mainline Fiber Damage

Mon, 18 Apr 2022 14:00:00 +0000

Update 9:21pm: Repaired
Damage to fiber has been replaced with new fiber. All members affected by this damage should now have services restored. Should any members in this area have continued or additional issues, please let us know by calling our Helpdesk at 1-833-637-7272.

Damaged Fiber: Investigation and Repair

An issue was reported involving several members in the Waterford community going offline today. During the course of investigating the root issue and affected areas, it was discovered that members in the areas of Bethlehem Rd, Robert Ford Rd, Callicut Rd, and Lebanon Rd were primarily affected. With this information, the exact location of the damage was found.

Repairs have begun to fix the damaged portion of fiber. During this time, members in the adjacent areas may experience an interruption, but it should be brief.

[Resolved] 40 gig DIA

Mon, 04 Apr 2022 12:45:00 +0000

DIA Issues: 10:00 AM 4/7: All circuits online

All circuits are online and functioning. We continue to monitor the circuits for issues.

DIA Issues: 05:30 AM 4/6: Windstream circuit back online

Service was restored to the Windstream circuit. Traffic begin automatically going between the two circuits.

DIA Issues: 1:42 AM : Update : New Circuit Operational

New circuit has been enabled, routing adjusted, and traffic is flowing for customers.

The affected upstream provider has isolated the issue with a handoff between their network and TVA, and continue to work to resolve. **HOWEVER we have fully mitigated this issue by activating the new circuit **

More updates as they are available, NESPARC customers should be functioning optimally.

DIA Issues: 11:42 PM : Update : New circuit activation

We have been successful in the acceleration of an additional circuit activation. While customers are still currently passing traffic, congestion on our other circuits has caused issues for latency-dependent services such as gaming. However most customers have been surfing successfully.
We will enable the new circuit at 12:00 am (midnight) to get traffic moved off the backup circuits. This new path is geographically diverse and significantly increases total bandwidth, while also providing another additional primary/backup path for internet traffic. This should prevent any further issues similar to what we experienced today.
When we make the changes to activate this new circuit, services will be interrupted briefly while routes propagate. This should be a brief interruption.

Thank you for your patience.

DIA Issues: 6:42 PM Mitigation in Progress

We have feet on the ground working to accelerate the activation of a new circuit to provide an additional route for traffic. The affected upstream provider is actively working the outage and providing updates as available. Currently their assessment is indicating possibly a fiber cut in addition to hardware issues which affect multiple large customers.
We have preliminary information that could see the new path activated within the hour, although this is not guaranteed. More updates as they become available.

DIA Issues: Investigating and Mitigating

Our upstream provider is continuing to investigate the root cause of the issue. We have re-routed all customers to a backup circuit to restore service. Until repairs are made, some services may be degraded.

DIA Issues: Investigating

Our upstream provider is experiencing an issue that has caused our primary circuit to go offline. We are currently investigating and will provide updates once available.

[Resolved] Windstream Degradation

Tue, 22 Mar 2022 08:30:00 +0000

DIA Issues: Resolved

The issue has been resolved and services are restored. The upstream providers experienced a damaged fiber across a roadway and took longer than expected to repair.
We had taken measures to prevent an outage of this type from happening in the future.
More information about these measures will be posted in the near future.

Thank you for your patience.

DIA Issues: 10:25pm Update

Additional crews are en-route to assist with the issue. Crews continue to work to resolve the issue.

DIA Issues: 6:25pm Update

We are in contact with engineers and field techs from the upstream providers, and their management is involved and working diligently to resolve the issue. It appears at this time a fiber cut near Holly Springs MS has affected multiple providers and geographically diverse fiber circuits. Field engineers are on-site working the issue. We will continue to provide updates here as they are available.

DIA Issues: 4:30pm Update

The Upstream Providers have located the issue and have engineers on-site working to resolve. More updates will be provided as available.
Traffic has significantly increased throughout the afternoon which has caused the other available circuits to near capacity. We are working with our NOC and upstream provider engineering team to mitigate as much as possible until repairs are complete.
Thank you for your patience.

DIA Issues: 2:30pm // 3rd Escalation

We are in constant communication with high level contacts at the affected upstream providers, and expecting more detailed information to be forthcoming.

We are taking all available measures to manually re-route traffic as possible to our other circuits. We appreciate your patience as we work towards a resolution.

DIA Issues: Mitigation In Progress

We are still working through our upstream and one of back-up circuits being down due to the severe weather throughout the country. We are rerouting customers as we can to other available circuits. We ask those that have service to be mindful of your usage until our upstream has this issue resolved

DIA Issues: Investigating

We are working with our upstream provider on the issue. We have determined that it is not due to any damages in our area. We have also learned that other Co-Ops that use this upstream provider are also having similar issues.

DIA Issues: Investigating`

Our upstream provider is experiencing an issue that has caused our primary circuit to go offline. We are currently investigating and will provide updates once available.

[Resolved] UNSCHEDULED MAINTENANCE

Tue, 08 Mar 2022 00:30:00 +0000

UNSCHEDULED MAINTENANCE : COMPLETE

Maintenance has been completed. There was only a single interruption for less than 10 seconds, just after midnight. All services are operating optimally and the upstream provider has notified us that maintenance resolved the detected issue.

Thanks for your patience and thanks for using NESPARC.

UNSCHEDULED MAINTENANCE : DIA Internet

Our upstream provider has notified us of unscheduled maintenance that must be performed tonight to mitigate possible issues and prevent outages. This maintenance could possibly affect one of our main DIA internet circuits tonight between the hours of 00:30 and 06:00 am. If there are interruptions in service, they should be brief and intermittent.

[Resolved] Enterprise Hardware Issue

Wed, 23 Feb 2022 15:50:00 +0000

Issue in Enterprise : Resolved

This issue has been resolved. If you continue to have problems, please contact our Helpdesk.

Once technicians are on-site, some physical hardware work will be necessary and could cause some brief (~8-10 minutes) disruptions in service while hardware is repaired.

Around 3:45 pm we noticed a hardware abnormality that could cause service issues for some subscribers in the Enterprise Substation.. We have identified the issue and have technicians en route to resolve.

[Resolved] IMMEDIATE MAINTENANCE // LS Shelf 6

Tue, 22 Feb 2022 15:42:00 +0000

Issue in Lafayette Springs : Mitigation In Progress

Around 3:45 pm today a subset of customers serviced from Lafayette Springs Substation began experiencing an issue with acquiring IP addresses. After investigation, the card servicing those customers will need to be restarted. This could impact customers for approx 10 minutes. this will prevent other customers on this card from experiencing this issue. Thank you for your patience.

[Resolved] HQ/Sardis PLANNED MAINTENANCE

Wed, 16 Feb 2022 01:00:00 +0000

PM : HQ / Sardis Lake Software Upgrades : Planned Maintenance

Date: Starting Tuesday, Feb 16, 2022 at 01:00
Purpose: Network Software Upgrades
System(s) Affected: HQ and Sardis Lake Substations

As part of our continued efforts to optimize subscriber experience and improve our network, starting Feb 16 at 1:00 am and running until 04:00 am, we will apply software updates to our hardware in these two substations. These updates improve security and performance, and also include fixes for known issues.

There will be brief interruptions in services as the hardware is restarted. These interruptions should last around 10-15 minutes.

[Resolved] Issue In West Oxford Substation

Sun, 06 Feb 2022 05:12:00 +0000

West Oxford Substation Disruption : 3:53pm RESOLVED

After extended troubleshooting and engagement of NOC and Vendor TAC, the issue has been resolved and services restored. A not-before-seen hardware issue was identified and repaired. We apologize for the inconvenience.

West Oxford Substation Disruption : 3:00pm Investigating

We continue to work with our hardware vendors to resolve the issue. Investigating this issue has led to working with other sets of hardware not directly affected by the original issue. This has led to some service interruptions for Headquarters, Sardis Lake, and Thacker.

West Oxford Substation Disruption : 10:04am Investigating

We are working with our hardware vendor TAC to isolate the issue. As part of this process, we will be required to reload hardware in the Thacker Substation as well, which will affect members there for a brief period while the hardware restarts. We apologize for this inconvenience. More info will be posted here as it is available.

West Oxford Substation Disruption : 7:45am Investigating

Vendor engineers have been engaged to assist with the issue. Investigation is ongoing. West Oxford Substation services continue to be disrupted.

West Oxford Substation Disruption : Investigating

This morning we experienced an issue that affected West Oxford Substation. Engineers are investigaing. There is currently no ETR.

[Resolved] Issue in Sardis Lake Substation

Fri, 04 Feb 2022 18:12:00 +0000

Sardis Lake Maintenance : Repair In Progress Restarting the card resolved the issue and restored services back to affected customers.

Sardis Lake Maintenance : Repair In Progress

We have identified the issue and isolated it to a software issue on a single card in two different shelves, which only affects subscribers on those cards. The cards are being restarted and should be back online in approx. 10 mins.

Sardis Lake Maintenance : investigating

Engineers are investigating an issue with some customers serviced from Sardis Lake having issues with their routers. More updates as they are available.

[Resolved] Scheduled Maintenance - Sardis Lake

Fri, 04 Feb 2022 01:00:00 +0000

Sardis Lake Maintenance : scheduled

On Friday Feb 4 at 01:00am, NOC engineers will perform scheduled maintenance on one shelf in Sardis Lake substation. This maintenance will require the restart of a card that will impact services for approx. 30 customers served from Sardis Lake substation. The maintenance will take approx. 15 minutes.

[Resolved] Enterprise Hardware Issue

Tue, 25 Jan 2022 18:41:00 +0000

Enterprise Hardware Issue : resolved

A faulty hardware module caused a traffic disruption on one of the shelves feeding some of Enterprise 234. Technicians resolved the issue and services are restored.

Enterprise Hardware Issue : Investigating

This issue is affecting areas near Pinedale, Graham Road, Benjamin Road, Esperanza Road, and nearby areas. Crews have been dispatched and updates will be provided as available.

There is no ETR at this time.

Enterprise Hardware Issue : Investigating

We have identified an issue with some hardware servicing customers from the Enterprise substation. Crews are en-route to diagnose the issue.

We are investigating and will post updates here as they are available.

[Resolved] Enterprise Hardware Issue

Sun, 23 Jan 2022 00:07:00 +0000

Enterprise Hardware Issue : Resolved

A card in a single chassis expereienced an issue and had to be physically restarted. Services have been restored and are operating optimally.

Enterprise Hardware Issue : Investigating

We have identified an issue with some hardware servicing customers from the Enterprise substation. Crews are en-route to diagnose the issue.

We are investigating and will post updates here as they are available.

[Resolved] Lafayette Springs shelf degraded

Sat, 22 Jan 2022 10:00:00 +0000

ISSUE NOTIFICATION 01/22 10:00am : Resolved

Issue was found with hardware serving members in Lafayette Springs and resolved. If members continue to experience issues, please contact our Helpdesk for additional support.

ISSUE NOTIFICATION 01/22 10:00am : Investigating

We have identified an issue with a shelf that serves members in Lafayette Springs and are working on a resolution. Updates to follow.

[Resolved] Issue in Lafayette Springs Area

Mon, 17 Jan 2022 18:30:00 +0000

Issues In Thaxton / Lafayette Springs Area : Resolved

Hardware is back online and impacted services have been restored.

Issues In Thaxton / Lafayette Springs Area : In Progress

After further investigation, engineers have determined there is a possible hardware issue in the substation. We will reboot a card in one of the shelves shortly to address the issue.

Subscribers may need to power cycle their equipment once the card comes back online. Rebooting should take less than 5 minutes.

More updates as they become available.

Issues In Thaxton / Lafayette Springs Area : Investigating

We are seeing a higher than usual number of calls from the Thaxton, CR 251, Lafayette Springs area indicating there may be an isolated issue in that area.

We are investigating and will post updates here as they are available.

[Resolved] Subscriber Router Firmware Upgrades

Tue, 11 Jan 2022 02:00:00 +0000

Subscriber Router Maintenance : Maintenance In Progress

Date: Starting Tuesday, Jan 11, 2022 at 02:00
Purpose: Gigaspire Router Firmware Upgrades
System(s) Affected: NESPARC-provided Calix GS4220 routers
NOTE: Once updated, the LED on the router will be GREEN instead of the previous CYAN color. The router will also reboot to complete the firmware update.

As part of our continued efforts to optimize subscriber experience and improve our network, starting Jan 11 at 02:00 am and running until 04:00 am, repeating Monday, Tuesday, and Wednesday weekly, we will apply firmware updates to our deployed Calix routers. These firmware updates improve security and performance, and also include fixes for known issues.

NOTE: This maintenance will NOT affect customers using their own routers.

[Resolved] DIA ISSUE

Thu, 06 Jan 2022 14:18:00 +0000

UPDATE 1/6 16:39 : Maintenance

The upstream provider has isolated the issue to a facility in Memphis, TN experiencing an environmental event. Mitigations are in place, and they are monitoring closely until permanent repairs are feasible. NESPARC circuits are operating normally and a notice will be posted here if any other maintenance is planned or unexpected issues arise.

Thanks for your patience and thanks for using NESPARC.

UPDATE 1/6 14:39 : Investigating

The DIA internet circuit issue has cleared and traffic flow is back to normal. The upstream provider continues to escalate to investigate the cause, and we are closely monitoring the circuit.

UPDATE 1/6 14:32 : Investigating

Our backup circuits are functional and traffic is flowing as expected. You may have noticed a small interruption in services during the failover. Upstream providers have been engaged to investigate the issue. More updates to follow.

DIA ISSUE : Investigating

We are aware of an issue with one of our DIA Internet connections out of our main datacenter. Engineers are currently investigating.

[Resolved] HQ 224 Testing

Thu, 06 Jan 2022 00:00:00 +0000

HQ Substation: Maintenance Complete

Maintenance completed at 2022-01-06 04:37:00

HQ Substation : Upcoming Maintenance

On Thursday Jan 6, 2022 between 00:00 and 06:00am, maintenance crews will do testing on some OSP fibers in the HQ Substation. These tests could intermittently affect customers on the HQ 224 circuit while testing is in progress. Interruptions should be brief and services should restore automatically when testing is complete.

[Resolved] Upstream Routing Issue

Tue, 28 Dec 2021 14:36:00 +0000

UPDATE : 12/28 3:05pm : Services restored

After further investigation, the issue was not on the NESPARC network, but rather related to routing of upstream providers. The providers resolved the issue quickly and provided sufficient RFO, and are also working to implement measures to prevent similar events going forward.

ISSUE NOTIFICATION: 12/28 2:40PM : Investigating

One of our DIA connections has experienced and event which is causing routing anomalies. Engineers are working to isolate the issue. Services may be degraded until the issue is resolved. More details will be posted on our status site as available.

[Resolved] Damaged Fiber // Enterprise

Wed, 22 Dec 2021 10:29:22 +0000

UPDATE 12/22 6:01pm : Issue Resolved

Crews were able to locate the damaged fiber (cause: gunshot) in a remote area and work around the damage and restore services. If you continue to have issues please reach out to our Helpdesk.

ISSUE NOTIFICATION 12/22 10:29am : Investigating

Crews have identified a damaged fiber section that is affecting a subset of customers (~10) in the Enterprise substation.

Crews are onsite and working the issue and more updates will be posted as they are available.

[Resolved] PLANNED MAINTENANCE

Wed, 22 Dec 2021 00:00:00 +0000

UPDATE 12/22 2:25am : Maintenance Complete

Maintenance is now complete and services are operating optimally.

PLANNED MAINTENANCE - NESPARC Core Network : Upcoming Maintenance

On Wednesday 12/22/2021 between 00:00 and 06:00am, Network Engineering will make some necessary configuration changes on our HQ core routers to optimize traffic flow. Due to the nature of the maintenance, there is a possibility of service interruptions when changes are committed, but these should be brief.

Thanks for your patience while we strive to improve and streamline our network.

[Resolved] PLANNED MAINTENANCE

Wed, 15 Dec 2021 00:00:00 +0000

UPDATE 12/15 2:37am : Maintenance Complete

The planned maintenance has been completed and systems are operating optimally at this time.

NESPARC Core Network : Upcoming Maintenance

On Wednesday 12/15/2021 between 00:00 and 06:00am, Network Engineering will perform software upgrades on our core routers than handle transit internet traffic. These software updates will be performed in sequences and there should be minimal impact to subscriber services during the maintenance window. However, due to the nature of the maintenance, there is a possibility of service interruptions while routers are reloaded, but these should be brief.

Thanks for your patience while we strive to improve and streamline our network.

[Resolved] PLANNED MAINTENANCE

Thu, 11 Nov 2021 00:00:00 +0000

UPDATE 11/10 5:01am : Maintenance Complete

OXFORD SUBSTATION : Upcoming Maintenance

On Wednesday 11/10/2021 between 00:00 and 06:00am, construction crews will work to replace a damaged mainline fiber on South Lamar Blvd. There will be periodic interruptions in all services for subscribers south of the South Oaks subdivision and down HWY 7. Crews will begin work just after midnight. Thanks for your patience while we strive to improve and streamline our network.