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Waterford Mainline Fiber Damage

April 18, 2022 at 2:00 PM CST

AFFECTED SYSTEMS: waterford

Resolved after 7h 15m .. April 18, 2022 at 9:15 PM CST

Update 9:21pm: Repaired
Damage to fiber has been replaced with new fiber. All members affected by this damage should now have services restored. Should any members in this area have continued or additional issues, please let us know by calling our Helpdesk at 1-833-637-7272.


Damaged Fiber: Investigation and Repair

An issue was reported involving several members in the Waterford community going offline today. During the course of investigating the root issue and affected areas, it was discovered that members in the areas of Bethlehem Rd, Robert Ford Rd, Callicut Rd, and Lebanon Rd were primarily affected. With this information, the exact location of the damage was found.

Repairs have begun to fix the damaged portion of fiber. During this time, members in the adjacent areas may experience an interruption, but it should be brief.


Last updated: January 2, 2024 at 8:21 AM CST