support info // maintenance info

Incidents NESPARC Homepage Speedtest
Experiencing some disruptions

Winter Storm "FERN" INFO →

AFFECTED SYSTEMS:

THU Feb 5 2026 2:38 PM: In-Progress

UPDATE:

Fiber mainline repair is moving well through most subdivisions and communities. We are locating damaged cables, and when possible repairing as we go. This could cause some intermittent issues while new cable is pulled and splicing commences.

We have have four crews working steadily to repair the mainline down Old Taylor Road. This area suffered significant damage, with over 25 broken poles.

We continue to utilize resources to repair subscriber service … [continued]

→ [issue details]


Internet Transit / Voice   (?) Internet Transit Circuits (click to expand)
HQ Main DIA   (?) HQ Main DIA Operational
HQ Redundant DIA   (?) HQ Redundant DIA A Operational
Oxford Main DIA   (?) Oxford Substation DIA Operational
Enterprise Main DIA   (?) Enterprise Main DIA Operational
Voice Services   (?) Phone and Voice Services Operational
Substations   (?) Substations (click to expand)
CSC Tools Operational
Incidents NESPARC Homepage Speedtest
January 26, 2026 at 5:00 AM CST

Winter Storm "FERN" INFO  ℹ

THU Feb 5 2026 2:38 PM: In-Progress

UPDATE:

Fiber mainline repair is moving well through most subdivisions and communities. We are locating damaged cables, and when possible repairing as we go. This …

January 22, 2026 at 3:01 PM CST

CR 61 / Hwy 30 - Enterprise

Resolved after 24h 11m .
January 21, 2026 at 10:24 AM CST

Large Scale Slowness / Routing Issues

Resolved after 48m .

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