support info // maintenance info

Incidents Report Issue NESPARC Homepage Speedtest
Important Announcement

Subscriber Router Firmware Upgrades →


Subscriber Router Maintenance : Maintenance In Progress

Date: Starting Tuesday, Jan 11, 2022 at 02:00
Purpose: Gigaspire Router Firmware Upgrades
System(s) Affected: NESPARC-provided Calix GS4220 routers
NOTE: Once updated, the LED on the router will be GREEN instead of the previous CYAN color. The router will also reboot to complete the firmware update.

As part of our continued efforts to optimize subscriber experience and improve our network, starting Jan 11 at 02:00 am and running until … [continued]

→ [issue details]

Internet Transit / Voice   (?) Internet Transit Circuits (click to expand)
HQ Main DIA   (?) HQ Main Internet Link Operational
HQ Redundant DIA   (?) HQ Redundant Link A Operational
Enterprise DIA   (?) Enterprise Main Internet Link Operational
Enterprise-HQ Link   (?) Enterprise - HQ Interconnect Operational
Voice Services   (?) Phone and Voice Services Operational
Substations   (?) Substations (click to expand)
CSC Tools Operational
Incidents Report Issue NESPARC Homepage Speedtest
December 28, 2021 at 2:36 PM CST

Upstream Routing Issue

Resolved after 29m .
December 22, 2021 at 10:29 AM CST

Damaged Fiber // Enterprise

Resolved after 7h 32m .
December 22, 2021 at 12:00 AM CST


UPDATE 12/22 2:25am : Maintenance Complete Maintenance is now complete and services are operating optimally. PLANNED MAINTENANCE - NESPARC Core Network : Upcoming Maintenance On Wednesday …

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