Issue in Sardis Lake Substation

February 4, 2022 at 6:12 PM CST

AFFECTED SYSTEMS: sardis

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Sardis Lake Maintenance : Repair In Progress Restarting the card resolved the issue and restored services back to affected customers.

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Sardis Lake Maintenance : Repair In Progress

We have identified the issue and isolated it to a software issue on a single card in two different shelves, which only affects subscribers on those cards. The cards are being restarted and should be back online in approx. 10 mins.

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Sardis Lake Maintenance : investigating

Engineers are investigating an issue with some customers serviced from Sardis Lake having issues with their routers. More updates as they are available.

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