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Damage to mainline in Grand Oaks Subdivision

March 27, 2023 at 2:33 PM CST

AFFECTED SYSTEMS: bw


Primary repairs concluded: Monitoring

Primary repairs to the fiber have been concluded and the majority of customers are back online. Work continues for the few customers that are currently still offline.

As we continue to monitor the status, if you are still experiencing issues, please contact our Helpdesk at (833) 637-7272.


Damage to mainline in Grand Oaks Subdivision: Repairing

A boring crew damaged mainline fiber in the Grand Oaks Subdivision. Immediately, a small number of customers went offline. As repairs continue, services may be affected temporarily for other in the neighborhood.


Last updated: April 1, 2024 at 9:45 AM CST