AFFECTED SYSTEMS: hq_dia
7/12 07:00am: Resolved
Monitoring overnight confirmed the circuit is operational and is passing traffic normal. This incident is now marked as resolved.
7/11 17:00 pm: Resolved
We are seeing services restored on this circuit. However we are leaving the incident open to monitor as we have not received word from the upstream provider that repair work is completed. More updates provided as they are available.
7/11 10:13 am: Investigating
Upstream provider reports techs on-site and working to isolate the issue… More updates provided as they are available.
7/11 07:27 am: Investigating
Upstream provider reports techs are en route and will be on site shortly… More updates provided as they are available.
7/11 05:27 am: Investigating
Upstream provider reports OTDR shots taken and damage is located. Repair crews have been dispatched.. More updates provided as they are available.
7/11 03:58 am: Investigating
Upstream provider Tier III has been engaged to assist with resolving the issue. More updates provided as they are available.
7/11 01:58 am: Investigating
Upstream provider TNOC Tier II techs have arrived on-site and are assessing. More updates provided as they are available.
10:06 PM: Investigating
Upstream provider TNOC has escalated and is investigating the cause of the disruption. More updates provided as they are available.
9:39 PM: Investigating
One of our DIA circuits is experiencing issues. Subscriber traffic automatically switched over to one of our other circuits and is passing normally. Subscribers might have noticed a slight blip in services as the failover circuit picked up.
Trouble tickets are opened with the upstream provider and engineers are investigating. No ETR is available at this time. More info will be provided as it is available. Thank you for your patience.
Last updated: April 1, 2024 at 9:45 AM CST