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Hydrangea Drive Area Outage

April 26, 2024 at 7:02 PM CST

AFFECTED SYSTEMS: bw

Resolved after 7h 32m .. April 27, 2024 at 2:34 AM CST

Sat Apr 27 2024 // 2:34am: Resolved

Mainline fiber has been repaired and subscriber services have been restored.


Sat Apr 27 2024 // 12:21am: Repairs In Progress

Splicing prep is nearing completion and splicing will start on both ends shortly.


Fri Apr 27 2024 // 11:28pm: Repairs In Progress

Pipes have been repaired. New fiber is being pulled and prepped for splicing.


Fri Apr 27 2024 // 10:34pm: Repairs In Progress

Mainline fiber was damaged again by crews working in the construction site of the new Chick-Fil-A on Commonwealth Blvd. Pipe is mangled and fiber is pulled out. Crews are working to repair the pipes and pull in new fiber.


Fri Apr 27 2024 // 8:34pm: Investigating

Crews are onsite and working to make contact with construction site supervisors to get access to the site.


Fri Apr 26 2024 // 7:02pm: Investigating

We are aware of an outage in the area of Hydrangea Dr. and Commonwealth Blvd. Subscibers in this area are experiencing service disruptions. We are investigating the cause of the issue. No ETR is available at this time.

Last updated: April 27, 2024 at 3:17 AM CST