AFFECTED SYSTEMS: hq
Mon May 6 2024 // 4:34pm: Resolved
Splicing is complete and services should be restored to all affected subscribers. Please reach out to our helpdesk if you continue to have issues.
Mon May 6 2024 // 3:34pm: Repairs in Progress
The contractor (working for another provider) that hit the pipe orginally attempted to replace and has run into issues.. Crews are still working as quickly as possible to restore services to the affected subscribers. We have engaged additional personnel to assist with the repair and expedite. More updates as they become available.
Mon May 6 2024 // 11:18am: Repairs in Progress
The damage has been located. Crews are on-site with materials to repair the pipe and replace the fiber. A new bore may be needed to replace a damaged section. Crews are working to restore services as quickly as possible.
Mon May 6 2024 // 09:02am: Investigating
We are aware of an outage in the Northpointe Subdivision serviced by our HQ substation. A contractor bored into our fiber on Northpointe Lake Dr. damaging mainline fiber. Crews are investigating on-site. We will provide udpates as they are available.
This outage is affecting some subscribers near the entrance of the neighborhood on Northpointe Blvd, and some subscribers on Northpointe Dr, and Northpointe Lake Dr.
Last updated: May 6, 2024 at 7:17 PM CST