support info // maintenance info

Incidents NESPARC Homepage Speedtest
Experiencing some disruptions

Winter Storm "FERN" INFO →

AFFECTED SYSTEMS:

WED Feb 25 2026 11:20 AM: In-Progress

Please remember as cleanup continues, PLEASE DO NOT PILE DEBRIS ON ANY WIRE OR CABLE, WHETHER IT IS TELCOM CABLE OR ELECTRIC CABLE. This delays restoration efforts. Please share this with anyone you can (neighbors, tree crews, city and county clean-up crews, etc)

As more drops are repaired and more mainline issues are resolved, we continue to sweep feeders and restore services. Sometimes, due to the length of time the devices (routers and ONTs) have been … [continued]

→ [issue details]

► ▲ Internet Transit / Voice   (?) Internet Transit Circuits (click to expand)
HQ Main DIA   (?) HQ Main DIA Operational
HQ Redundant DIA   (?) HQ Redundant DIA A Operational
Oxford Main DIA   (?) Oxford Substation DIA Operational
Enterprise Main DIA   (?) Enterprise Main DIA Operational
Voice Services   (?) Phone and Voice Services Operational
► ▲ Substations   (?) Substations (click to expand)
Brittany Woods Substation Operational
Enterprise Substation Operational
Headquarters Substation Operational
Lafayette Springs Substation Operational
Martintown Substation Operational
Oxford Substation Operational
Sardis Lake Substation Operational
Taylor Substation Operational
Cornersville Substation Operational
Thacker Substation Operational
Waterford Substation Operational
West Oxford Substation Operational
Woodson Ridge Substation Operational
Ingomar Substation Operational
Algoma Substation Operational
NESPARC DNS Services Operational
DHCP Services Operational
Provisioning Services Operational
NESPARC Speedtest Server Operational
CSC Tools Operational
CommandIQ Application Operational
Incidents NESPARC Homepage Speedtest
November 3, 2023 at 11:00 AM CST

Subscriber Firmware Updates  ℹ

11/06/2023 09:22 AM: Maintenance Concluded

Firmware push was successful.

11/03/2023 11:00 AM: Subscriber Device Maintenance

We are starting to proactively push new firmware to NESPARC-provided …

 October 26, 2023 at 8:31 AM CST

Taylor Circuits issue

Resolved after 9h 29m .
October 25, 2023 at 2:16 PM CST

Pebble Creek Mainline Troubleshooting  ℹ

02:20pm Mainline Troubleshooting

We are currently investigating some mainline issues affecting the Pebble Creek area. Customers may experience some distruptions as engineers test fibers feeding that …
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Network Status: https://status.nesparc.com
Phone: 1-833-NESPARC (1-833-637-7272)


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