support info // maintenance info

Incidents NESPARC Homepage Speedtest
Important Announcement

PLANNED MAINTENANCE →

AFFECTED SYSTEMS: hq_dia hq_dia_backup ms_fiber_east ms_fiber_west ox_dia

MON AUG 10 11:59PM SCHEDULED MAINTENANCE

Beginning at 11:59PM on Monday August 10, engineers will perform firmware upgrades on a series of our core routers. There could be periods during these upgrades where subscriber services are interrupted while hardware restarts. Redundnant paths will take over, but there could be intermittent blips in service during that process. The maintenance period will continue until 6:00am, but service impacts will be brief and intermittent and will not span the … [continued]

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Internet Transit / Voice   (?) Internet Transit Circuits (click to expand)
HQ Main DIA   (?) HQ Main DIA Maintenance
HQ Redundant DIA   (?) HQ Redundant DIA A Maintenance
Oxford Main DIA   (?) Oxford Substation DIA Maintenance
MS Fiber East DIA   (?) MS Fiber Maintenance
MS Fiber West DIA   (?) MS Fiber Maintenance
Voice Services   (?) Phone and Voice Services Operational
Substations   (?) Substations (click to expand)
CSC Tools Operational
Incidents NESPARC Homepage Speedtest
November 4, 2025 at 7:00 AM CST

PLANNED MAINTENANCE Hwy 7/9 Split

Resolved after 4h 35m .
October 26, 2025 at 4:20 PM CST

CR 432 / CR 450 Outage

Resolved after 6h 0m .
October 13, 2025 at 7:08 PM CST

Algoma Susbstation Latency

Resolved after 3h 0m .

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