support info // maintenance info

Incidents NESPARC Homepage Speedtest
Important Announcement

Subscriber Firmware Upgrades →

AFFECTED SYSTEMS:

Tue May 6 2025 11:59pm : On-Going

Beginning Tuesday May 8 2025 at 11:59 PM, NE Fiber will perform scheduled maintenance each night during our defined maintenance windows to upgrade the firmware on our subscribers’ Calix CPR routers. This upgrade ensures future functionality and compatibility with our support solutions and improves subscriber experience.

We appreciate your patience while we work to continually improve the resiliency of our network. Thanks for using NESPARC.

→ [issue details]

► ▲ Internet Transit / Voice   (?) Internet Transit Circuits (click to expand)
HQ Main DIA   (?) HQ Main DIA Operational
HQ Redundant DIA   (?) HQ Redundant DIA A Operational
Oxford Main DIA   (?) Oxford Substation DIA Operational
Enterprise Main DIA   (?) Enterprise Main DIA Operational
Voice Services   (?) Phone and Voice Services Operational
► ▲ Substations   (?) Substations (click to expand)
Brittany Woods Substation Operational
Enterprise Substation Operational
Headquarters Substation Operational
Lafayette Springs Substation Operational
Martintown Substation Operational
Oxford Substation Operational
Sardis Lake Substation Operational
Taylor Substation Operational
Cornersville Substation Operational
Thacker Substation Operational
Waterford Substation Operational
West Oxford Substation Operational
Woodson Ridge Substation Operational
Ingomar Substation Operational
Algoma Substation Operational
NESPARC DNS Services Operational
DHCP Services Operational
Provisioning Services Operational
NESPARC Speedtest Server Operational
CSC Tools Operational
CommandIQ Application Operational
Incidents NESPARC Homepage Speedtest
October 25, 2023 at 2:16 PM CST

Pebble Creek Mainline Troubleshooting  ℹ

02:20pm Mainline Troubleshooting

We are currently investigating some mainline issues affecting the Pebble Creek area. Customers may experience some distruptions as engineers test fibers feeding that …

 October 24, 2023 at 3:36 PM CST

Fiber Main Cut // Thacker, Wellsgate, Hwy 6 West

Resolved after 9h 58m .
October 4, 2023 at 2:36 PM CST

Service Disruptions // Hwy 7 South Area

Resolved after 3h 58m .
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Network Status: https://status.nesparc.com
Phone: 1-833-NESPARC (1-833-637-7272)


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