support info // maintenance info
AFFECTED SYSTEMS:
WED Feb 25 2026 11:20 AM: In-Progress
Please remember as cleanup continues, PLEASE DO NOT PILE DEBRIS ON ANY WIRE OR CABLE, WHETHER IT IS TELCOM CABLE OR ELECTRIC CABLE. This delays restoration efforts. Please share this with anyone you can (neighbors, tree crews, city and county clean-up crews, etc)
As more drops are repaired and more mainline issues are resolved, we continue to sweep feeders and restore services. Sometimes, due to the length of time the devices (routers and ONTs) have been … [continued]
→ [issue details]MAINLINE DAMAGE: Resolved
August 24, 2022 at 11:51 AM CSTElectrical crews safely replaced poles and hung lines today and aided our fiber team in repairing the fiber lines. We appreciate their assistance getting our customers back …
SHELF REBOOT: Completed
The emergency reboot of the shelf in Brittany Woods has completed and has resolved the issue. We continue to monitor connections on the shelf and communicate with the Helpdesk …