support info // maintenance info

Incidents NESPARC Homepage Speedtest
Experiencing some disruptions

Winter Storm "FERN" INFO →

AFFECTED SYSTEMS:

WED Feb 25 2026 11:20 AM: In-Progress

Please remember as cleanup continues, PLEASE DO NOT PILE DEBRIS ON ANY WIRE OR CABLE, WHETHER IT IS TELCOM CABLE OR ELECTRIC CABLE. This delays restoration efforts. Please share this with anyone you can (neighbors, tree crews, city and county clean-up crews, etc)

As more drops are repaired and more mainline issues are resolved, we continue to sweep feeders and restore services. Sometimes, due to the length of time the devices (routers and ONTs) have been … [continued]

→ [issue details]


Internet Transit / Voice   (?) Internet Transit Circuits (click to expand)
HQ Main DIA   (?) HQ Main DIA Operational
HQ Redundant DIA   (?) HQ Redundant DIA A Operational
Oxford Main DIA   (?) Oxford Substation DIA Operational
Enterprise Main DIA   (?) Enterprise Main DIA Operational
Voice Services   (?) Phone and Voice Services Operational
Substations   (?) Substations (click to expand)
CSC Tools Operational
Incidents NESPARC Homepage Speedtest
January 28, 2023 at 2:18 PM CST

Cornersville / Waterford Maintenance  ℹ

MAINTENANCE : Maintenace Complete

Maintenance on the Cornersville Substation has been completed, and subscriber services restored.


MAINTENANCE : Cornersville / Waterford

Maintenance was …

January 19, 2023 at 10:45 AM CST

Enterprise Router Circuit Issue

Resolved after 2h 45m .
January 5, 2023 at 2:18 PM CST

Bethlehem Rd // Waterford Fiber Issue

Resolved after 3h 43m .

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