support info // maintenance info
AFFECTED SYSTEMS:
WED Feb 25 2026 11:20 AM: In-Progress
Please remember as cleanup continues, PLEASE DO NOT PILE DEBRIS ON ANY WIRE OR CABLE, WHETHER IT IS TELCOM CABLE OR ELECTRIC CABLE. This delays restoration efforts. Please share this with anyone you can (neighbors, tree crews, city and county clean-up crews, etc)
As more drops are repaired and more mainline issues are resolved, we continue to sweep feeders and restore services. Sometimes, due to the length of time the devices (routers and ONTs) have been … [continued]
→ [issue details]PLANNED OUTAGE: 05-09-23 09:45 am COMPLETE
Maintenance is complete and services are restored.
PLANNED OUTAGE: notice
March 27, 2023 at 2:33 PM CSTOn Tuesday May 9, 2023 at 8:00am NESPARC will conduct a planned outage to …
Primary repairs concluded: Monitoring
March 16, 2023 at 10:15 AM CSTPrimary repairs to the fiber have been concluded and the majority of customers are back online. Work continues for the few customers that are currently still …
Planned Circuit Upgrade : Completed
Crews have completed all work and services are back operating normally. If you have any further issues please reach out to our Helpdesk for support. Thank you for …